86 Comments

FAQ: Your New Geocaching Message Center

MessageCenter_BETA_MailerAssets_vFINAL_Blog

We’ll be the first to admit it: contacting other geocachers hasn’t always been the easiest thing to do on Geocaching.com. We heard your feedback and that’s why we’ve created the brand new Message Center beta.

With this new feature, you can send and receive messages from Geocaching.com. It’s still in beta testing, which is why we’d love your feedback for the final release. After you send a few messages, fill out this survey and tell us what you think.

(Hier kannst Du den Artikel auf Deutsch lesen)

Why did you create the Message Center?

We know that geocaching is better when players communicate with each other so we wanted to make that easier. The challenge, after all, should be in the adventure and not in the tools you use. So what are you waiting for? Reach out to a geocache owner for a hint or plan a weekend outing with your best geocaching buddies! We’re considering this a beta product meaning we’re still in the process of taking feedback and improving. So be sure to tell us what you think by taking this survey.

Message Center beta on the Geocaching Intro app

 

Why is Message Center not available in the paid Geocaching app?

We’ve made the decision to direct our app development resources toward the Geocaching Intro app to create an introductory geocaching experience on mobile that can be unlocked into a full geocaching experience with Premium membership. This decision was made in response to the many requests from our players to include a full geocaching mobile experience with Premium membership.

Additionally, the Message Center is a social feature intended to be used by all geocachers. To ensure a great social experience, we believe it’s essential that this feature be accessible to all by providing it to basic members in the free app.

Can I hide conversations or block geocachers from Message Center in the app?

At this time, it is not possible to hide conversation or block geocachers from the Message Center in the app. You can do so from the Message Center beta on Geocaching.com. Please note that if you hide a conversation or block another player on the web, those messages will still appear in the mobile app. (Although you will not receive any further messages if another player has been blocked.)

Is this functionality important to you? Be sure to tell us what you think in this survey. And remember, the new Message Center for mobile is a beta product, meaning that it will continue to improve as we receive feedback from geocachers like you. So stay tuned as we add even more awesomeness to this new feature!

Message Center beta on Geocaching.com

 

How do I find the Message Center?

You can access the Message Center at any time by selecting the envelope icon in the upper right corner of Geocaching.com.

Screen Shot 2015-04-09 at 2.13.36 PM

 

 

How do I send a new message to another player?

So this is pretty cool. Start typing a player’s username into the search bar. Select their name from the list of suggested usernames. Then send them a message!

SendNewMessagetoPlayer

I want to delete a message. How do I do that?

We do not currently allow players to permanently delete a message. You can, however, “Hide Conversation” which will cause the message thread to disappear until the next time you start a conversation with that player.

Screen Shot 2015-04-06 at 4.24.39 PM

How can I block another player from messaging me?

With the new Message Center, you have the option to block another player. The other player will not be able to see that you have blocked them. Hover over the player’s username, click the red circle with the line through it and follow the prompts to block the player.

BlockMessageCenter

BlockMessageCenter2

Will Message Center be available in the Geocaching Intro app?

Absolutely! We will be launching a beta version of Message Center in the Geocaching Intro app for both iPhone and Android in the near future. So yes! You’ll be able to talk with your fellow geocachers on the go.

 

Will I now receive updates about Found It logs and Instant Notifications through the Message Center?

No! Game-triggered emails like Found It logs, Instant Notifications, and Trackable logs will continue to be sent to the email address associated with your Geocaching account.

I want (or don’t want) to receive notifications about new messages to my email. How do I set this up?

You can turn on/off email notifications for new messages in your Account Settings. Just be sure the check in to the Message Center or mobile app from time to time to see if you’ve missed anything from your fellow geocachers.

Does this mean you’ll be taking away the old Send Email to User page?

Nope! This page will continue to exist for the foreseeable future and is the best way to contact your local Community Volunteer Reviewer. However, we hope that you’ll find the Message Center to be the best way to communicate with your fellow geocachers!

More questions? You’ll find answers in the Geocaching Help Center.

Paige Edmiston
Paige (ThePaigeTurner) is a Marketing Specialist at Geocaching HQ. She likes books.