Please complete the form below detailing your request and a member of our support staff will respond as soon as possible. Fill this form with your Geocaching account information. Name * Email * How would you categorize this request? * 01. My account 02. Payments/cancellations 03. Geocaching® app & GPS 04. Premium membership features 05. Trackables 06. Souvenirs 07. Hide a geocache 08. Find a geocache 09. Appeals 10. Business partnerships 11. Legal inquiries 12. Press Inquiries 13. Geocaching HQ visits 14. Shop Merchandise 15. Events 16. Geocacher disagreement 17. Waymarking / Wherigo / Benchmarking 18. Bug reporting 20. Privacy Rights 21. Adventure Lab 02. Browser: 03. Operating System: 04. Description of Steps Taken: 13. Geocaching HQ Visits: Geocaching HQ Visit 20th Anniversary Celebration 17. Waymarking / Wherigo / Benchmarking: Waymarking Wherigo Benchmarking 19. Bug reporting: Report a Bug 20. Privacy Rights: Deletion request Do not sell my info GDPR request General 21. Adventure Lab: Find an Adventure Lab Adventure Lab Caches in statistics Who can create an Adventure Lab Steps to create an Adventure Lab Adventure Lab guidelines Adventure Lab tips Appeals: Required Information for Appeal Submission Is This Geocache Publishable? Unable To Get in Touch With Reviewer Other Business partnerships: GeoTours: A blend of tourism and adventure Promotions: Tangible, digital, measurable Distributor/Retailer Request Trackable Tattoo Digital Icon Request Public API Other Events: Mega-Events Donations Other Events Find a geocache: Search for a cache How do I log my first geocache find? How do I add a photo to my log? I found a geocache on private property I found a geocache that needs maintenance Other Geocacher disagreement: Geocacher disagreement Log Deletion Blocking other geocachers from your profile Other Geocaching HQ visits: Geocaching® app & GPS: Report a bug - Geocaching app Cancel Premium via Google/iTunes Create/delete offline Lists Get started with Geocaching® app Download geocaches to GPS device GPS Customer Service Other Hide a geocache: Hiding my first cache My geocache has not been reviewed Does my geocache meet commercial guidelines? Updating geocache coordinates Remove the Needs Maintenance icon My geocache needs to be archived Geocache adoption Other Legal inquiries: Report a geocache on private property Copyright/ Trademark infringement inquiries Logo/Trademark Use Cache page image/text usage Land Manager/ Law upgrade Digital Services Act Other My account: Change/update email address Change password Username/password not working Not receiving email Cancel Auto-renewal/ subscription Validate account Signed up with Facebook; need password Disable account Permanent account deletion Newsletter preferences Other Other: Waymarking Wherigo Donations Other Payments/cancellations: Cancel Auto-renewal/ subscription Request a refund Still Basic after upgrade to Premium Why did I receive an email to “Update Billing Information” Other Premium membership features: Instant notifications Lists Offline maps Create a Pocket Query Pocket Query filters Other Press inquiries: News Articles Other Souvenirs: Didn't get souvenir List of souvenirs Test Category: Test Sub-Category A Test Sub-Category B Trackables: How to log a trackable Missing trackable Need activation code Adoption Custom trackable Other Details Attach a supporting document (optional) Choose fileNo file chosen 01. My account Change/update email address https://geocaching.com/help/index.php?pg=kb.page&id=364 Change password https://geocaching.com/help/index.php?pg=kb.page&id=111 Username/password not working https://geocaching.com/help/index.php?pg=kb.page&id=367 Not receiving email https://geocaching.com/help/index.php?pg=kb.page&id=94 Cancel Auto-renewal/ subscription https://geocaching.com/help/index.php?pg=kb.page&id=734 Validate account https://geocaching.com/help/index.php?pg=kb.page&id=116 Signed up with Facebook; need password https://geocaching.com/help/index.php?pg=kb.page&id=367 Disable account https://geocaching.com/help/index.php?pg=kb.page&id=102 Permanent account deletion https://geocaching.com/help/index.php?pg=kb.page&id=966 Newsletter preferences https://geocaching.com/help/index.php?pg=kb.page&id=104 Change home coordinates https://geocaching.com/help/index.php?pg=kb.page&id=108 02. Payments/cancellations Cancel Auto-renewal/ subscription https://geocaching.com/help/index.php?pg=kb.page&id=734 Request a refund https://geocaching.com/help/index.php?pg=kb.page&id=192 Still Basic after upgrade to Premium https://geocaching.com/help/index.php?pg=kb.page&id=913 Why did I receive an email to “Update Billing Information” https://geocaching.com/help/index.php?pg=kb.page&id=613 03. Geocaching® app & GPS Report a bug - Geocaching app https://geocaching.com/help/index.php?kb.page&id=965 Cancel Premium via Google/iTunes https://geocaching.com/help/index.php?pg=kb.page&id=734 Create/delete offline Lists https://geocaching.com/help/index.php?pg=kb.page&id=817 Get started with Geocaching® app https://geocaching.com/help/index.php?pg=kb.page&id=437 Download geocaches to GPS device https://geocaching.com/help/index.php?pg=kb.page&id=532 GPS Customer Service https://geocaching.com/help/index.php?pg=kb.page&id=586 Other https://geocaching.com/help/index.php?pg=kb.page&id=93 04. Premium membership features Instant notifications https://geocaching.com/help/index.php?pg=kb.page&id=184 Create a Pocket Query https://geocaching.com/help/index.php?pg=kb.page&id=118 Pocket Query filters https://geocaching.com/help/index.php?pg=kb.page&id=261 Lists https://geocaching.com/help/index.php?pg=kb.page&id=283 Offline maps https://geocaching.com/help/index.php?pg=kb.page&id=818 Other https://geocaching.com/help/index.php?pg=kb.page&id=93 05. Trackables How to log a trackable https://geocaching.com/help/index.php?pg=kb.page&id=151 Missing trackable https://geocaching.com/help/index.php?pg=kb.page&id=397 Need activation code https://geocaching.com/help/index.php?pg=kb.page&id=158 Adoption https://geocaching.com/help/index.php?pg=kb.page&id=249 Custom trackable https://geocaching.com/help/index.php?pg=kb.page&id=828 06. Souvenirs Didn't get souvenir https://geocaching.com/help/index.php?pg=kb.page&id=453 List of souvenirs https://geocaching.com/help/index.php?pg=kb.page&id=792 07. Hide a geocache Hiding my first cache https://geocaching.com/help/admin.php?pg=kb.page&id=952 My geocache has not been reviewed https://geocaching.com/help/index.php?pg=kb.page&id=77 Does my geocache meet commercial guidelines? https://geocaching.com/help/index.php?pg=kb.page&id=475 Updating geocache coordinates https://geocaching.com/help/index.php?pg=kb.page&id=61 Remove the Needs Maintenance icon https://geocaching.com/help/index.php?pg=kb.page&id=404 My geocache needs to be archived https://geocaching.com/help/index.php?pg=kb.page&id=56 Geocache adoption https://geocaching.com/help/index.php?pg=kb.page&id=54 08. Find a geocache Search for a cache https://geocaching.com/help/index.php?pg=kb.page&id=649 How do I log my first geocache find? https://geocaching.com/help/index.php?pg=kb.page&id=533 How do I add a photo to my log? https://geocaching.com/help/index.php?pg=kb.page&id=544 I found a geocache on private property https://geocaching.com/help/index.php?pg=kb.page&id=431 I found a geocache that needs maintenance https://geocaching.com/help/index.php?pg=kb.page&id=434 09. Appeals Required Information for Appeal Submission https://geocaching.com/help/index.php?pg=kb.page&id=476 Is This Geocache Publishable? https://geocaching.com/help/index.php?pg=kb.page&id=78 Unable To Get in Touch With Reviewer https://geocaching.com/help/index.php?pg=kb.page&id=74 Illegal Geocache Placement https://geocaching.com/help/index.php?pg=kb.page&id=434 10. Business partnerships GeoTours: A blend of tourism and adventure https://geocaching.com/help/index.php?pg=kb.page&id=733 Promotions: Tangible, digital, measurable https://geocaching.com/help/index.php?pg=kb.page&id=499 Public API https://geocaching.com/help/index.php?pg=kb.page&id=735 11. Legal inquiries Report a geocache on private property https://geocaching.com/help/index.php?pg=kb.page&id=431 Copyright/ Trademark infringement inquiries https://geocaching.com/help/index.php?pg=kb.page&id=14 Logo/Trademark use https://geocaching.com/help/index.php?pg=kb.page&id=19 Cache page image/text usage https://geocaching.com/help/index.php?pg=kb.page&id=578 Land Manager/ Law upgrade https://geocaching.com/help/index.php?pg=kb.page&id=266 Digital Services Act https://geocaching.com/help/index.php?pg=kb.page&id=980 13. Geocaching HQ visits HQ Visits https://geocaching.com/help/index.php?pg=kb.page&id=637 Geocaching HQ Visit https://geocaching.com/help/index.php?pg=kb.page&id=637 15. Events Mega-Events https://geocaching.com/help/index.php?pg=kb.page&id=86 Donations https://geocaching.com/help/index.php?pg=kb.page&id=585 Other Events https://geocaching.com/help/index.php?pg=kb.page&id=454 16. Geocacher disagreement Geocacher disagreement https://geocaching.com/help/index.php?pg=kb.page&id=483 Log deletion https://geocaching.com/help/index.php?pg=kb.page&id=482 Blocking other geocachers from your profile https://geocaching.com/help/index.php?pg=kb.page&id=610 Other https://geocaching.com/help/index.php?pg=kb.page&id=483 17. Waymarking / Wherigo / Benchmarking Waymarking https://geocaching.com/help/index.php?pg=kb.page&id=738 Wherigo https://geocaching.com/help/index.php?pg=kb.page&id=172 Benchmarking https://geocaching.com/help/index.php?pg=kb.page&id=92 18. Bug reporting Report a Bug https://geocaching.com/help/index.php?pg=kb.page&id=254 20. Privacy Rights Deletion request https://www.geocaching.com/help/index.php?pg=kb.page&id=942 Do not sell my info https://www.geocaching.com/help/index.php?pg=kb.page&id=943 GDPR request https://www.geocaching.com/help/index.php?pg=kb.page&id=944 General https://www.geocaching.com/help/index.php?pg=kb.page&id=945 21. Adventure Lab Find an Adventure Lab https://www.geocaching.com/help/index.php?pg=kb.page&id=510 Adventure Lab caches in statistics https://www.geocaching.com/help/index.php?pg=kb.page&id=948 Who can create an Adventure Lab https://www.geocaching.com/help/index.php?pg=kb.page&id=949 Steps to create an Adventure Lab https://www.geocaching.com/help/index.php?pg=kb.page&id=950 Adventure Lab guidelines https://www.geocaching.com/help/index.php?pg=kb.page&id=928 Adventure Lab tips https://www.geocaching.com/help/index.php?pg=kb.page&id=929