How can we help?

HomeMy account → Printer Friendly Version

My account

Adjust your account settings and learn about site functionality.

1. Account settings

1.1. Access account settings

Next to your username in the top right corner, select the down arrow to select Settings.

Link to account settings

In your account settings you can edit your

1.2. Validate account

When you set up an account with Geocaching.com, you will receive a validation email. Select the link provided in that email to validate your account.

If you do not receive a validation email:

  1. Check your spam folder for the validation email.
  2. Request a new validation code. Once you receive the code, we recommend you copy and paste rather than type it by hand.
  3. Email us with your username and email, and we will validate your account.

1.3. Edit username

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Under Profile Information, edit the Username.

Usernames must be between 2 and 20 characters. Geocaching.com supports the following characters for usernames, all other characters, including spaces, are invalid:

Usernames must comply with the Terms of Use. Occasionally a username is unsuitable for a variety of reasons. Should this happen, we will ask you to choose a new username. We also reserve the right to change usernames ourselves when necessary.

1.4. Change password

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Change Password.
  3. Enter the current password.
  4. Enter the new password, then enter it again to confirm.
  5. Select Save Changes.

If you forgot your password or username, follow these instructions.

1.5. Recover password or username

Recover your password

  1. Log out and visit the Recover your Username or Password page.
  2. Enter your username and select Continue.
  3. Check your email inbox and spam folder for the password reset email.

If you do not receive a password reset email or do not have access to the account’s original email, contact us and we'll try to verify you as the account holder to grant access. Please provide your username and the original email address.

Tip: If you set up your account through Facebook, recover your password with the above method. An email will be sent to the address associated with your Facebook account that will include a link to create a new password.

Recover your username

  1. Log out and visit the Recover your Username or Password page.
  2. Enter your email address and select Continue.
  3. Check your email inbox and spam folder for the email that shows your username.

1.6. Edit Home Location

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Home Location.
  3. Choose one of three options to set coordinates:
    • Enter a street address.
    • Enter coordinates.
    • Drag the pin to a particular spot on the map.

Tip: Your Home Location doesn't have to be your residence. You can choose a location that is within 2 or 3 miles (3 or 4 km).

Setting a Home Location improves site functionality

Your Home Location is private

Your home coordinates are private; other players and reviewers cannot see them. However, reviewers can see the distance from your home coordinates to your caches. This allows reviewers to ensure cache owners are within reasonable distance to their caches to maintain them.

Setting your home coordinates is not required for geocaching. You can choose to set them at any time.

Remove your Home Location

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Home Location.
  3. Set the coordinates to N 0° 00.0′ E 0° 00.0′.
  4. Select Search to see the new location on the map and save it.

1.7. Authorization for GSAK or other geocaching tools

When you use applications developed by Authorized Developers like GSAK or Project-GC, you may be asked to give authorization or “authenticate” your account.

Screenshot: Allow Access

If you accidentally deny authorization for GSAK, please follow these steps:

  1. Launch GSAK and select Geocaching.com access > Get another access token.
  2. Log in with your geocaching account.

To revoke authorization for an API Authorized Developer application or website:

  1. Go to your account settings.
  2. Select Authorizations.
  3. Go to the app and select Revoke Access.

1.8. Find member ID

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Membership.
  3. Your membership ID is listed near the top.

1.9. Language preferences

Thanks to community volunteer translators, most of Geocaching.com and the Geocaching® app is available in 22 languages. If the language is not translated into your language it will default to English. The Geocaching® app defaults to the language settings of your phone.

Available languages

English
Català
Čeština
Dansk
Deutsch
Ελληνικά
Eesti

Español
Français
Italiano
日本語
한국어
Latviešu
Magya

Nederlands
Norsk Bokmål
Polski
Português
Română
Русский
Suomi
Svenska

Set your language preference

On Geocaching.com you can change your language preference in two places.

In the footer

  1. In the lower left corner of the site, select Choose language.
  2. Select the language of your choice

In your account settings

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Preferences.
  3. Under “Language”, select the language of your choice.

Tip: Main pages of Geocaching.com are translated, however cache listings are not required to be translated. Online translators are helpful in these situations.

1.10. Edit time zone, distance units, and date format

Account preferences such as time zone, distance units, and date format can all be edited to suit your geocaching experience.

Account Settings

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Preferences.
    • Under Time Zone, select your preferred time zone.
    • Under Distance Units, select Imperial or Metric.
    • Under Date Format, select your preferred date format.
  3. Select Save Changes.

1.11. Increase your privacy

Public information on your geocaching profile

Historically, geocachers have always been able to view information on other geocachers' public profile pages. We believe it would fundamentally change the game in a negative way if users could not see geocache logs from other users, as well as information about trackable items they have interacted with, and geocaching photos.

The information your geocaching profile publicly shows includes:

Any information that you submit to Geocaching.com will be treated in accordance with the terms of our privacy policy.

Tips to protect your privacy

At this time, there is no way to block another geocacher from seeing your public profile page or your geocaching activity. But you can take steps to better protect your privacy:

If someone is harassing you or you feel unsafe, contact your local authorities.

1.12. Manage sharing with Geocaching API Authorized Developers

Geocaching HQ has long held the belief that although we’d like to, we can’t be all things to all geocachers. For this reason, several years ago, we created an API (application programming interface) for approved developers who are interested creating geocaching related websites and applications (“Authorized Developers”) to benefit the global geocaching community.

Through the API, Authorized Developers are able to display geocache and trackable data as well as Geocaching.com users’ public profile information to other Geocaching.com registered users.

You can opt out of having your public profile information shared with other users in our API Authorized Developers websites and applications by opting out in the Preferences tab of your Account Settings. Please note that even if you opt-out, your logs (including log photos) for geocaches and trackables will continue to be viewable in the context of the log history for a particular geocache or trackable. If you wish to stop sharing these logs, you must delete them from your account.

If you download or use an Authorized Developer’s application or website, you will be asked to give your permission to allow us to share certain non-public information such as your location data with the Authorized Developer. If you decline, you will be unable to use the Authorized Developer’s application or website.

Also, if you have opted-out of sharing your public profile information in your Geocaching.com Account Settings, you may notice that the Authorized Developer’s application or website has limited functionality.

More information on the API program.

1.13. Cookies list

A cookie is a small text file that is downloaded onto your computer or smartphone when you use our services. We use cookies and other similar data collection technologies on our websites and applications. Below is a list of the cookies on our websites. We will update this list from time to time if the cookies change. Also, you can learn more about how we use cookies in our Privacy Policy.

Geocaching.com

Name Cookie Purpose
Facebook SocialMediaAccount
FacebookAccessToken
FacebookTiedToExistingAccount
Use to enable facebook logging and social media sharing of logs.
Doubleclick IDE
DSID
Used by Google DoubleClick to register and report user's actions after viewing or clicking an ad with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
Geocaching gspkauth
MyFriendsSortId
gspknivauth
_RequestVerificationToken
AdminQueue_PageSize
BMItemsPerPage
callbackURL
Culture
ReferringAccountGuid
Send2GPS
Enable basic functions of Geocaching.com site. The website cannot function properly without these cookies.
Geocaching Forums (Invision) em_cdn_uid Measures the number of times an embedded element from a third party service has been used.

ips4_hasJS This cookie is set by javascript and then later read to determine if javascript is supported in the user agent.

ips4_IPSSessionFront This is a session tracking cookie, used to track the user between page clicks.

ips4_ipsTimezone This cookie is set by javascript to detect the user's local time zone so that the software can adapt the displaying of times automatically.

ips4_member_id This cookie would contain the user's member ID, used to "remember" the user in case their session ends between visits.

ips4_pass_hash This cookie would contain a hash used to validate that the viewing user's member ID was not forged.
Google APISID
SAPISID
NID
HSID
Used by Google to store user preferences and information of Google maps.

1P_JAR Used to gather website statistics, and track conversion rates.

SIDCC
SID
SSID
Security cookie to protect users data from unauthorised access.
Google Analytics __utma Stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit.

__utmz Records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark).

__utmb
__utmc
Used to record when a visit starts, and approximately ends.

__utmt
_gat
Used to throttle request rate.

__gads Measures interactions with the ads to do things like prevent the same ads from being shown to you too many times.

__ga
_gid
Used to distinguish users.

_gali Used to collect information about how visitors interact with our website and where they've come from.
Google DoubleClick _gaexp Used for running tests to see how users respond to different versions of the same webpages or different paths within our site.
Hot Jar optimizelyEndUserId Stores a visitor's unique identifier, a timestamp and random number to track visitor actions across page loads.

intercom-lou-c5ke8zbr
mp_6d7c50ad560e01715a871a117a2fbd90_mixpanel
mp_hj_mixpanel
__hstc
optimizelySegments
optimizelyBuckets
hubspotutk
Used for statistical and analytical purposes for increasing performance of our Services.
Microsoft App Insight ai_session
ai_user
Error monitoring.
Quantcast/Quantserve __qca
d
mc
Collects anonymous data on the user's visits to the website for purposes of helping to target advertising.

Waymarking.com

Name Cookie Purpose
Google Analytics __utmz Records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark).

__utmt Used to throttle request rate.

__utma Stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit.

__utmc
__utmb
Used to record when a visit starts, and approximately ends.
Quantcast/Quantserve __qca
mc
d
Collects anonymous data on the user's visits to the website for purposes of helping to target advertising.
Waymarking userid
ASP.NET_SessionId
gspkUserID
Enable basic functions of the Waymarking.com site. The website cannot function properly without these cookies.

Wherigo.com

Name Cookie Purpose
Google Analytics _ga
_gid
Used to distinguish users.

__utmz Records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark).

__utmt Used to throttle request rate.

__utma Stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit.

__utmc
__utmb
Used to record when a visit starts, and approximately ends.
Quantcast/Quantserve __qca Collects anonymous data on the user's visits to the website for purposes of helping to target advertising.
Wherigo gspkauth
staginggspkauth
userid
.ASPXAUTH
ASP.NET_SessionId
Enable basic functions of the Wherigo.com site. The website cannot function properly without these cookies.

1.14. Can't stay logged in

If you cannot stay logged in on Geocaching.com, try these options:

1.15. Disable account

Before you disable your account

Disable your account

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Membership.
  3. Scroll down and select Disable Your Account.
  4. The prompt will ask, “Are you sure you want to disable your account?”. Select Disable.
Disabling your account will
Disabling your account will not

Permanently delete your account

To permanently delete your account, you must contact us, include your username, email, and any transaction numbers.

1.16. Merge accounts

There is no way to merge accounts on Geocaching.com, but there are a few workarounds.

Create a new team account

  1. Create a new account.
  2. Re-log past finds on the new account.
  3. Transfer geocaches and trackables to the new account.

Tip: Mention in your logs that you are logging an old find with a new username. The cache owner will appreciate this information.

Make your existing account a team account

  1. Edit your username to your team name. This account keeps all historical data.
  2. Disable the unused account.

2. Email preferences and Message Center

2.1. Add or change email address

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Email Preferences.
  3. Add a new email in the blank field and select Save.
  4. Select Verify this address to validate your email.

Tip: Set an email as Primary to receive notifications at that address.

2.2. Subscribe to email newsletter

The Geocaching Weekly Newsletter contains recent news from Geocaching HQ and the worldwide geocaching community.

To make sure you’re in the loop on what’s new, subscribe to the newsletter:

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Email Preferences.
  3. Under “Updates” select Weekly Newsletter.

Tip: Set your home coordinates to receive customized content from your area.

2.3. Not receiving emails from Geocaching.com

If you are not receiving emails from Geocaching.com, please check the following:

Gmail
Yahoo
AOL

Hotmail
Comcast
Outlook

Web.de
GMX.de

63.251.163.224
63.251.163.225
63.251.163.228
63.251.163.229

2.4. Message Center

This article is about functionality of Geocaching.com. For functionality on the Geocaching® app, go here.

Geocaching’s Message Center allows you to contact other players and send answers for EarthCaches and Virtual Caches.

Updates about “Found It” logs and Instant Notifications will still be sent to you via email.

Send a message

Message Center in top right corner

  1. Select Messages in the top right corner.
  2. Enter the username into the “To:” search field.
  3. Compose your message.
  4. Optional: Attach a jpg, png, or gif files.
  5. Select Send.

Tip: Turn notifications for messages on or off in your email preferences. If notifications are turned off, a yellow dot on the envelope icon indicates unread messages.

Hide a conversation

  1. Select the conversation you want to hide.
  2. Select the round circle with the three dots, and then select hide.

Hide button

Hidden conversations will show up again if you write or receive new messages from that player. We do not currently have the option to delete a conversation.

Block another player

  1. Select a conversation or enter the username into the “To:” search field.
  2. Select Block on the right hand side.
  3. Follow the prompts to block the player.

Blocked players cannot see they have been blocked. It is not possible to block a Lackey or Community Volunteer account. Other privacy policies remain the same.

Unblock another player

  1. Enter the player’s username in the “To:” search field
  2. Follow the prompts.

You’ll receive all messages sent while they were blocked.

3. Profile and Dashboard

3.1. Access profile

Dashboard

To see your personal Dashboard select your username in the top right corner on Geocaching.com.

You can access Geocaching.com features from your Dashboard and see recent logs from yourself and your friends. Find out more.

Public profile

From your Dashboard, select View profile on the left hand side to see your public profile.

You can edit your public profile to

3.2. Update profile images

Update your profile photo

  1. In your account settings, select Choose File.
  2. Select an image from your computer.
  3. Select Save Changes.

Your profile photo displays universally across Geocaching.com.

Add images to you public profile

To add images to the About tab of your public profile, use images that are already stored online. If you want to use images from your computer, you can upload them to an unpublished cache listing to store them online.

Follow these steps to add images to your public profile.

  1. In your account settings, go to the Bio text box.
  2. Use the HTML tag <img> to add an image.
    <img src="paste your URL here"/>
  3. Select Save Changes.

3.3. Image gallery

You can view all the photos that you attached to geocache or trackable logs in your gallery.

Edit image details

  1. Access the Gallery tab on your public profile.
  2. Select the image you would like to edit.
  3. Select View Log.
  4. Select Edit Image above the image.
  5. Select Edit Image Details.
  6. Edit the Name, Date Taken, or Notes.
  7. Select Edit Details to save.

Tip: To delete an image, select Trash Can Delete Image on the “Edit Image” page.

3.4. Geocaching statistics

Geocaching statistics are a Premium feature. As a default, other Premium members can see your statistics on your Public Profile. To make your statistics private, go to your statistics and unselect the checkbox Show my statistics on my public profile.

Edit Your Geocaching Statistics

To customize your statistics, select Show more and unselect the statistics you want to hide.

Show more Geocaching Statistics settings

Lab Caches in statistics

Lab Caches are included in these statistics:

Lab Caches are not included in the following statistics, because Lab Caches do not include the appropriate attributes to be integrated into these statistics:

Lab Caches are not included in Pocket Queries and will not result in any Souvenirs being awarded.

FTF (First to find)

Geocaching.com does not have a built-in feature to show FTFs. Use statistic generating websites like Project-GC to display your FTFs.

3.5. Souvenirs

Souvenirs are virtual pieces of art displayed on your public profile. There are two main types of souvenirs.

Geographical locations, or events

Dates, or time periods

To earn a promotional souvenir like “International EarthCache Day”, follow the instructions provided by Geocaching HQ.

See list of all souvenirs

Are you missing a souvenir that you think you should have received? Email us the URL to your log:

  1. Select View Log next to your log entry.
  2. Copy the URL from your browser.

3.6. List of souvenirs

The list below includes all souvenirs. While souvenirs for geographical location are still discoverable, souvenirs for specific dates and time periods are likely not. If a souvenir has a time parameter, the souvenir zone will expire at the end of the time period. However, you can still discover souvenirs for events if you log your attendance after the fact.

Souvenirs for geographical location


Country souvenirs

Argentina
Austria
Belgium
Brazil
Bulgaria
Canada
China
Croatia
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Italy
Japan
Latvia
Liechtenstein
Lithuania

Luxembourg
Malaysia
Malta
Mexico
Namibia
Netherlands
Norway
Poland
Portugal
Romania
Russia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Turkey
United Kingdom
New Zealand

 

Australia souvenirs

Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia

Canada souvenirs

Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland & Labrador
Nova Scotia
Northwest Territories
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon

Ireland souvenirs

Connacht
Dublin
Leinster
Munster
Ulster

Germany souvenirs

Baden-Württemberg
Bayern
Berlin
Brandenburg
Bremen
Hamburg
Hessen
Mecklenburg-Vorpommern
Niedersachsen
Nordrhein-Westfalen
Rheinland-Pfalz
Saarland
Sachsen-Anhalt
Sachsen
Schleswig-Holstein
Thüringen

United States souvenirs

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana

Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Wisconsin
Wyoming
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia

Souvenirs for specific dates and time periods


2018

First 2018
CITO Week
     Spring
     Fall
GeoTour souvenirs 
Planetary Pursuit
     Earth
     Venus
     Mercury
     Mars
     Jupiter
     Saturn
     Uranus
     Neptune
     Pluto
     Official Space Explorer
International Geocaching Day
You might be a geocacher if...
     Adrenaline Junkie
     Caching Connoisseur
     Social Butterfly
     Trackable Lover
International EarthCache Day
GIFF 2018

2017

Dönerstag
CITO Week 
     April 
     September 
Celebrating 3 million active geocaches
3 million active geocaches: Thank you!
Blue Switch Day
Canada Day 2017
Mary Hyde
Ahoy Me Hearties!
Weigh Anchor
Smuggler's Cove
Cuts and Keys
Batten Down The Hatches
The lost treasure of Mary Hyde
International Geocaching Day
International EarthCache Day
GIFF 2017
Last 2017

2016

Hello 2016
Leap Day
Leap Day Weekend
CITO Week
April
September
Get Outdoors Day
Mission GC
Favorites Are Forever
One Cache is not Enough
International Cache of Mystery
Mission GC Accomplished
International Geocaching Day
International EarthCache Day
Haunted Hides
GIFF 2016

2015

Pi Day 3.14.15
Event
Mystery Cache
CITO Week
15 Years of Geocaching
Road Trip ‘15
Fun with Favorites
High Five for the Earth
Let’s Get Extreme
Meet Your Road Trip Crew
Put on Your Thinking Cap
Road Trip Hero
International Geocaching Day
International EarthCache Day
GIFF 2015
Goodbye 2015

2014

Maker Madness
CITO Week
World Wide Flash Mob
7 Souvenirs of August
The Achiever
The Collector
The Explorer
The Nature Lover
The Puzzler
The Sightseer
The Socializer
International Geocaching Day
International EarthCache Day

2013

CITO Week
Geocaching Get Outdoors Day
World Wide Flash Mob
31 Days of Geocaching

2012

Leap Day
World Wide Flash Mob
International Geocaching Day
2nd International Geocaching Day
12-12-12

2011

International Geocaching Day

2010

GeoCrush
Books & Music
Dance
Theatre
Visual Arts
Lost & Found Celebration
10-10-10

Unique souvenirs


Original Stash Tribute Plaque
Project A.P.E. Cache
Geocaching Headquarters

3.7. Status types on profile pages

Signal's profile

Member

Basic membership for Geocaching.com.

Premium Member

Premium membership for Geocaching.com.

Charter Member

Continuous Premium membership since the first months they were offered. 
A Charter membership was a subscription level offered to financial contributors to Geocaching.com in the first year that memberships were offered. A Charter Membership has the same features as a Premium Membership.

Reviewer

Community volunteer who reviews and publishes cache pages.

3.8. Stat bar customization

The stat bar graphic includes:

  • Your geocaching username
  • Your hide count
  • Your find count
  • A short quote

Insert your stat bar on another website

Copy the HTML of your stat bar and insert it in another website’s HTML.

Customize a stat bar for use on other websites:

  1. Go to your stat bar page.
  2. Choose the geocaching logo or Signal the Frog as your image.
  3. Add a short quote (optional).
  4. Select Generate Stat Bar and review your changes.
  5. Copy the displayed HTML and paste it in another website.

If you just need the URL of your stat bar, copy the relevant part from the HTML (see the red section below).

<a href="http://www.geocaching.com/profile/?guid=457aa896-3133-409e-84fa-169764730e22" target="_blank"><img src="http://img.geocaching.com/stats/img.aspx?txt=Let's+go+geocaching&uid=457aa896-3133-409e-84fa-169764730e22&bg=1" alt="Profile for Signal the Frog"></a>

 

Select another logo for my stat bar

On your stat bar page you can only choose from two logos.

However, a geocaching community member has created the free Statbar Modifier where you can submit and use family-friendly logos for your stat bar. Please refer to RangerFox's Statbar Modifier site for more information.

4. Geocaching friends

4.1. Find another geocacher's profile

Find another player

  1. On your Dashboard, select Find another player from the left hand side.
  2. Enter a username or a the first characters of a username.
  3. Select Go.
  4. Pick the username you want to find.
  5. Select Pick a User.

Tip: Find out how to add another player as a friend.

Find the owner of a cache

  1. On the cache page, select the username next to A cache by _____, underneath the cache name.

4.2. Add a geocacher to Friends List

  1. From the left hand side of your your dashboard, select View friends.
  2. Under Add a friend, enter your friend's username.
  3. Select Send Invitation.
  4. Enter a message for your friend.
  5. Select Request Friendship.

Once your friend has accepted your friend request, they will be added to your friend list.

See all pending friend requests under Pending Friend Request.

4.3. Accept or block friend requests

There are two options to respond to a friend request:

If you no longer want to receive friend requests from other players:

  1. In your account settings, check Block friend requests from other geocachers.
  2. Select Save Changes.