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My account

Adjust your account settings and learn about site functionality.

1. Email

1.1. Add or change email address

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Email Preferences.
  3. Add a new email in the blank field and select Save.
  4. Select Verify this address to validate your email.

Tip: Set an email as Primary to receive notifications at that address.

1.2. Weekly email newsletter

The Geocaching Weekly Newsletter contains recent news from Geocaching HQ and the worldwide geocaching community.

To make sure you’re in the loop on what’s new, subscribe to the newsletter:

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Email Preferences.
  3. Under “Updates” select Weekly Newsletter.

Tip: Set your home coordinates to receive customized content from your area.

1.3. Not receiving emails from Geocaching.com

Are you wondering why you are not getting any email from geocaching.com? There could be any number of causes for this. Here are a few things to look into:

  1. Check your email preferences at the Account Details Page: http://www.geocaching.com/my/details.aspx
    • Scroll down to "Your Validated E-Mail Addresses" and click the "Change" link
    • Under the "E-mail Preferences" section please be sure that the "I want to receive fun and helpful emails from Geocaching.com" box has a check in it.
    • Select "Save Changes"
  2. Check that your account is not listed as "invalidated" by looking at your public profile page. If it is, request a new validation code to be sent by following the prompts in the Account Details page. http://www.geocaching.com/my/ 

  3. Sometimes, email from geocaching.com is arriving but is filtered from your main inbox into a separate folder. Check your other folders, including the Spam folder.
    • Check your personal Spam settings. Individual users can white list our domain/IPs on their own. A person missing email from us might need to remove us from a personal black list.
  4. In the past, some email providers and some Internet Service Providers (ISPs) blacklisted Geocaching.com and labeled us as a "bulk sender." This is true and false. While we do send email in bulk, those filters do not always distinguish between solicited and unsolicited bulk email. If you have another email address you can use, consider temporarily changing your email address on Geocaching.com to determine if the issue is based on your email provider or ISP.
     
  5. Since you want to receive email from us, contact the problematic email provider or ISP and ask them to allow all email originating from the IP addresses belonging to geocaching.com which are listed below. 

Gmail users, you can create a rule to ensure you will receive all emails from noreply@geocaching.com.

  1. Sign into your account.
  2. At top of the page in the search bar, click the down arrow (if hovered over it says "Show search options").
  3. In the drop-down form, enter "noreply@geocaching.com" in the "From" field.
  4. Click "Create filter with this search".
  5. On the next page, select "Never send it to Spam."
  6. Click "Create Filter."
Yahoo users, please see: http://help.yahoo.com/l/us/yahoo/smallbusiness/bizmail/options/options-10.html 
AOL users, please see: http://help.aol.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=73222
Hotmail users, please see: http://help.aol.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=73222  
Comcast users, please see:  http://customer.comcast.com/help-and-support/internet/delete-or-redirect-unwanted-spam/
Outlook users, please see:  http://office.microsoft.com/en-us/outlook-help/create-a-rule-HP005242897.aspx
WEB.DE users, please see: https://hilfe.web.de/e-mail/einstellungen.html#filterregeln
GMX.de users, please see:  https://hilfe.gmx.net/email/einstellungen.html#filterregeln 

Before contacting us, consider looking in our Web Site forum to see if your particular issue has already been reported and (hopefully) resolved. Sometimes, specific issues are widespread so there may be others experiencing similar concerns.

2. My Account and Profile

2.1. Validate your account

When you set up an account with Geocaching.com, you will receive a validation email. Select the link provided in that email to validate your account.

If you do not receive a validation email:

  1. Check your spam folder for the validation email.
  2. Request a new validation code. Once you receive the code, we recommend you copy and paste rather than type it by hand.
  3. Email us with your username and email, and we will validate your account.

2.2. Change or recover your password

Change your password

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Change Password.
  3. Enter the current password.
  4. Enter the new password, then enter it again to confirm.
  5. Select Save Changes.

Recover your password

  1. Log out and visit the Recover your Username or Password page.
  2. Enter your username and select Continue.
  3. Check your email inbox and spam folder for the password reset email.

If you do not receive a password reset email or do not have access to the account’s original email, contact us and we'll try to verify you as the account holder to grant access. Please provide your username and the original email address.

Tip: If you set up your account through Facebook, recover your password with the above method. An email will be sent to the address associated with your Facebook account that will include a link to create a new password.

2.3. Access your account settings

Next to your username in the top right corner, select the down arrow to select Settings.

Link to account settings

In your account settings you can edit your

2.4. Edit home coordinates

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Home Location.
  3. Choose one of three options to set your home coordinates:
    • Enter your street address.
    • Enter your home coordinates.
    • Drag the pin to a particular spot on the map.

Tip: For best results choose the coordinates of your home, or a location that is within 2 or 3 miles (3 or 4 km).

How home coordinates improve site functionality

Home coordinates are private

Your home coordinates are private; other players and reviewers cannot see them. However, reviewers can see the distance from your home coordinates to your caches. This allows reviewers to ensure cache owners are within reasonable distance to their caches to maintain them.

Setting your home coordinates is not required for geocaching. You can choose to set them at any time.

2.5. Why am I being prompted to enter my home coordinates?

Setting your Home Coordinates can improve your Geocaching experience in a number of ways, making searching for geocaches faster and more simple. If you're not prepared to immediately set your home coordinates, you can choose to do so at a later point in time. 
 
 
1. Search for geocaches near your home. 
If you're tired of pulling the map in every direction in order to find your home location, you can make searching for geocaches near your home a lot faster by entering home coordinates. This way, you can go to the box labeled "Search Options" on your My Account page and follow the links to search near your home. 
 
2. Customize your weekly newsletters.
By setting coordinates to pinpoint your home location, the weekly newsletter from Geocaching becomes your personal geocaching assistant. Every week, new geocaches or Event caches near you will be listed in the newsletter, keeping you up-to-date on the geocaching buzz in your area and helping you put geocaching names to faces and meet the geocachers you've only seen on log sheets. To receive the Weekly Newsletter simply go to the Email Preference Center.
 
3. Want to create your own geocache?
Your home coordinates will be required when submitting a new geocache for publication. 
 
4. Totally private.
Your home location will be kept private. If you are submitting a geocache for publication, reviewers will only see the distance from your home location to the location of your geocache. This allows reviewers to make sure that geocache owners are within a reasonable distance to their caches and are able to maintain them.
 
 

2.6. Add a friend to your Friends List

  1. From the left hand side of your your dashboard, select View friends.
  2. Under Add a friend, enter your friend's username.
  3. Select Send Invitation.
  4. Enter a message for your friend.
  5. Select Request Friendship.

Once your friend has accepted your friend request, they will be added to your friend list.

See all pending friend requests under Pending Friend Request.

2.7. Accept or block friend requests

There are two options to respond to a friend request:

If you no longer want to receive friend requests from other players:

  1. In your account settings, check Block friend requests from other geocachers.
  2. Select Save Changes.

2.8. Message Center - Frequently Asked Questions

The Message Center is a tool you can use to contact other geocachers via Geocaching.com. The following are some common questions we have received regarding the Message Center. 

Why did you create the Message Center?
We know that geocaching is better when players communicate with each other so we wanted to make that easier. The challenge, after all, should be in the adventure and not in the tools you use. So what are you waiting for? Go find an EarthCache (we promise sending your answers will be a whole lot easier!), reach out to a recent finder for a hint, or plan a weekend outing with your best geocaching buddies!

 

Message Center on the Geocaching Website

How do I find the Message Center on Geocaching.com?

You can access the Message Center at any time by selecting the envelope icon in the upper right corner of Geocaching.com.

How do I send a new message to another player?
So this is pretty cool. Start typing a player's username into the search bar. Select their name from the list of suggested usernames. Then send them a message!

I want to delete a message. How do I do that?
We do not currently allow players to permanently delete a message. You can, however, "Hide Conversation" which will cause the message thread to disappear until the next time you start a conversation with that player.

Why is there no group messaging?
Group messaging would be great and makes a whole lot of sense. As you already know, geocaching is better with friends! So rest easy. This feature is on our radar. 

How can I block another player from messaging me?
With the new Message Center, you have the option to block another player. The other player will not be able to see that you have blocked them. Hover over the player's username, click the red circle with the line through it and follow the prompts to block the player.

How do I contact a player I previously blocked?
If you have previously blocked another player, you can unblock them by sending them a new message. At that time, you will receive the messages they sent during the time you had blocked them. Note: You will not be able to block a Lackey or Community Volunteer account.

What is blocking?
Blocking another player in the message center prevents them from sending you messages through the Message Center. (Note: They will still be able to use the previous Send Email to a User feature to contact you.) Blocking other players is only available in the Message Center. Other privacy policies remain the same.  

Why did I receive a "You're doing that too fast" error?
We've put a cap on sending messages too quickly or to too many players to prevent spamming. It's important to us to protect our players from unwanted messaging. If you are blocked, wait at least 20 minutes and try again.

Why can I not see the content of the message when I receive a notification to my email?
Good question. There is a technical limitation on how the notification is triggered.

Will I now receive updates about Found It logs and Instant Notifications through the Message Center?
No! Game-triggered emails like Found It logs, Instant Notifications, and Trackable logs will continue to be sent to the email address associated with your Geocaching account.

What types of files can I attach to messages sent through the Message Center?
You can currently attach one image (JPG, PNG) per message sent through the Message Center. We do not currently allow other files types to be uploaded to the Message Center.

Why do Community Volunteer Reviewers prefer to communicate through email?
Community Volunteer Reviewers dedicate their time and talent to supporting the worldwide geocaching by publishing geocaches and more! Because of this, their communication with each other and with players often requires functionality served best by email. The best way to contact a Reviewer is through the Send Email link on their Public Profile.

Hey! I see that GC codes automatically link to the geocache details page. What's up with that?
Pretty cool, right? The Message Center will automatically detect GC and TB codes and link to the relevant details page.

I want (or don't want) to receive notifications about new messages to my email. How do I set this up?
You can turn on/off email notifications for new messages in your Account Settings. Just be sure the check in to the Message Center or mobile app from time to time to see if you've missed anything from your fellow geocachers. The envelope icon will update to show the number of unread conversations on the web.

Does this mean you'll be taking away the old Send Email to User page?
Nope! This page will continue to exist for the foreseeable future and is the best way to contact your local Community Volunteer Reviewer. However, we hope that you'll find the Message Center to be the best way to communicate with your fellow geocachers!

Will my messages be saved?
Yes, messages will not be deleted.

2.9. How do I edit the language on my account?

We are pleased to offer Geocaching.com in 22 languages.  Thanks to more than 150 community volunteer translators, portions of the website are available in: 
English, Català, Čeština, Dansk, Deutsch, Ελληνικά, Eesti, Español, Français, Italiano, 
日本語, 한국어, Latviešu, Magyar, Nederlands, Norsk Bokmål, Polski, Português, Română, Русский, Suomi and Svenska.

You can set your language preference in two places:

  1. You can choose your preferred language from the footer on each page.
  2. Alternatively, you can change your language settings at https://www.geocaching.com/myaccount/settings/preferences. Here you can also select your time zone, date format, and preferred distance units.

Our hope is to continuously improve translations on the website.  

Thank you very much to the community volunteers who translate for the international geocaching community. 

If you would like to help translate the site in your language you can let us know. To learn more about the geocaching volunteers, go to http://www.geocaching.com/volunteers/.

2.10. How do I edit my time zone, distance units, and date format?

Account preferences such as time zone, distance units, and date format can all be edited to suit your geocaching experience. 

  1. Log into your Geocaching.com account and click the arrow at the upper right hand of the page. Select "Account Settings." 
  2. In the Account Settings page, select the Preferences tab.
  3. After you've edited your preferences, select "Save Changes" at the bottom of the page. 

 

2.11. Find your member ID

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Membership.
  3. Your membership ID is listed near the top.

2.12. Gallery in your public profile

Your public profile contains a Gallery tab that shows all photos that you attached to geocache or trackable logs. Learn how to add a photo to your log.

The Gallery shows the date when the photo was uploaded. To edit the date, visit the corresponding log and select Edit Image.

2.13. Update your profile images

Update your profile photo

  1. In your account settings, select Choose File.
  2. Select an image from your computer.
  3. Select Save Changes.

Your profile photo displays universally across Geocaching.com.

Add images to you public profile

To add images to the About tab of your public profile, use images that are already stored online. If you want to use images from your computer, you can upload them to an unpublished cache listing to store them online.

Follow these steps to add images to your public profile.

  1. In your account settings, go to the Bio text box.
  2. Use the HTML tag <img> to add an image.
    <img src="paste your URL here"/>
  3. Select Save Changes.

2.14. How do I add my FTFs (First to Finds) to my profile or statistics?

Congratulations on being FTF! Geocaching.com does not have a built-in feature that showcases FTFs. However, geocachers of use outside statistic generating websites such as GSAK.net or MyGeocachingProfile.com to display their FTFs. 

2.15. I can't stay logged in

This can happen for a variety of reasons, so we'll check several things. First, be sure that your browser has cookies enabled. You can find this in the settings section of your browser.

If cookies are enabled and you still can't stay logged in, try clearing your browser's cache and history. This will delete any potentially corrupted files. Also, be sure to try accessing your account with several different browsers.

If that doesn't work, you may be having network, firewall or anti-virus issues. Please check the settings of each to make sure they are not preventing access.

2.16. Help! I accidentally denied authorization for GSAK or another geocaching tool

If you accidentally denied authorization for GSAK to access your Geocaching.com account, please do the following: 

  1. Launch GSAK and select "Geocaching.com access" > "Get another access token".
  2. Log in with the geocaching account you wish to use.

 

 

2.17. My username or password is not working

If you are unable to login, there are a few things you can try:

2.18. Edit your username

  1. In your account settings, enter a new username in the Username field. 
  2. Select Save Changes.

Note: Usernames must comply with the Terms of Use. Occasionally a username is unsuitable for a variety of reasons. Should this happen, we will ask you to choose a new username. We also reserve the right to change usernames ourselves when necessary. 

Usernames must be between 2 and 20 characters.

If a username already exists and has ever been validated, or the username has been used in any way, then the username is not available.

Once you process your new username, your site statistics will remain the same. The geocaches and trackables that you own will still belong to you under your new username, and all your found geocaches and trackables will show as found by your new username. You do not need to transfer them. You may, however, want to update the "Geocache Placed By" field on all caches that you have created.

2.19. Merge or Combine Multiple Usernames into a Team Username

Our system cannot automatically merge two accounts to create one "team" account.

If you'd like to join forces with friends or family members to log geocaches, please either create a brand new, separate account, or make one of the preexisting accounts into your team account.

If you choose to create a brand new, separate account:

  1. Visit the membership page to create a new team account
    http://www.geocaching.com/Membership/Default.aspx
  2. Log any and all past finds and did-not-finds on the new team account using the date when you found the geocache.
  3. You may want to indicate this in your geocache logs under the new username with a sentence like: "I am logging this old find under my new username." Those on the Watchlist will appreciate this type of information.

If you choose to make a preexisting account into your team account:

  1. You can do this yourself by going to Manage Your Profile: http://www.geocaching.com/account/editprofile.aspx
  2. Pick the new username that you would like to use on the preexisting account. All the historical data will transfer to the new username
  3. If you would like us to disable a username that will no longer be used, please let us know by submitting a request.

2.20. Username Issues: Special Characters in Username such as "&"

If your username has special characters and it is suddenly different (ex. it used to be "Signal&Signal"but is now showing up as, "Signal&amp;Signal"), here is the reason:

We believe a third party website e.g. GCStatistic V2.0.0b6 by MacDefender is altering your username every time you update your statistics. When this happens, you can go into your account settings and change it back. There's nothing we can really do on our end since the third party stats program is pulling in the data and changing the code.

To update and edit your Account Settings, please follow these steps:

  1. Log into your account on Geocaching.com
  2. Click on the arrow at the top right corner. Select "Account Settings."
  3. On the next page, you'll be able to edit all your account settings by tab
  4. The "Profile Information" tab is where you can edit your public facing information including your "bio". You can add html and banners in the "bio" section.

Here is a direct link to your profile page just in case you need it.

2.21. Disable your account

Each member ID on Geocaching.com is a historical record in our system and cannot be deleted. Therefore, your account can only be disabled, not be deleted.

Before you disable your account

Disable your account

  1. Next to your username in the top right corner, select the down arrow to select Settings.
  2. Select Membership.
  3. Scroll down and select Disable Your Account.
  4. The prompt will ask, “Are you sure you want to disable your account?”. Select Disable.

2.22. Status Types in a Profile Page

Below are explanations of the different status types you can see in a public profile page:

Membership Status:

Other Status Types:

User Types:

3. More Site Functionality

3.1. Access your profile

Dashboard

To see your personal Dashboard select your username in the top right corner on Geocaching.com.

You can access Geocaching.com features from your Dashboard and see recent logs from yourself and your friends. Find out more.

Public profile

From your Dashboard, select View profile on the left hand side to see your public profile.

You can edit your public profile to

3.2. How do I access my account settings

To access "Account Settings" in the new Header and Footer navigation, look for the down arrow next to your username in the upper right hand corner and select "Settings".

 

3.3. How do I find geocaching organizations near me?

Getting involved with a geocaching organization is one of the best ways to take your game to the next level. Learn more about organizations here. Know an organization that's not listed? Tell us about it here.

3.4. Report a bug on Geocaching.com

Occasionally, you may find something on our website that does not work properly. We'd like to know whenever there is a bug so that we can fix it.

Here's what you can do, in this order:

  1. Check our forums to see if this has already been reported by someone else first. This is the most dynamic way to communicate with the active and well-informed community. Fixes or temporary solutions to known issues (workarounds) are also reported in this forum.
  2. If your topic is already posted, add any new information that will help us investigate.
  3. If your topic is not already there, start a new thread. Be sure to use the topic title and topic description wisely. Write something specific. For example, a title like "500 error when editing geoache page" provides useful detail. A title called "help me: I found a bug" does not describe the problem at all.
  4. Help us help you. If we cannot repeat the issue, we cannot repair it so the extra information below is a must. We will get to the bottom of it much quicker if we know about these details:
    1. What are  the specific steps to reproduce your problem?
    2. If you use other browsers on your computer, does it happens there also?
    3. What is your Operating System? Windows XP, Mac 10.4, etc.
    4. What is your browser with version number? IE 7.0, Firefox 2.01, Opera 9.1
    5. What is the GC code? (if the error occurred at a geocache page)
    6. Are there any URL's (web page addresses) that you feel would help?
  5. When you find any thread that is interesting, track or follow that topic: In other words, subscribe to it so you are notified when there are new responses.
  6. If you feel that the issue you see is a personal one and not appropriate to share in a public forum, please contact us privately. See the link below for more information on how to do that or email us using the link on the left side of this page.

Please fix my bug! you pleaded,
But some repro steps are needed,
What you expected to happen
And what actually happened
Help resolve your bugs unimpeded.

- Nate

3.5. Lists

Geocaching Lists allow you to organize geocaches so that you can keep track of your Favorites, watch the activity of geocaches, ignore geocaches so that they do not appear in your search results or Bookmark geocaches into groupings such as "the best geocaches for out-of-town guests."

There are three different types of Geocaching Lists:

  1. Favorites: Geocaching Favorites is a simple way to track and share the geocaches that you enjoyed the most. For every 10 geocaches that you have found, you will be able to Favorite 1 exceptional geocache in your find history. The Favorites accumulated by a geocache are displayed in search results and on the geocache page so everyone can see which geocaches stand above the rest.
  2. Watchlist: By adding a trackable item or geocache to your Watchlist, you will receive a copy of each posted log via email. Find more information on how to use your watchlist here.
  3. Bookmarks: Bookmarks are like a souped-up Watchlist. Add up to 1000 geocaches to each list and share them with your friends. This feature is perfect for planning your next trip.

3.6. Needs Archived Note

What is a Needs Archived note or log?

This log sends an email to the geocache owner and notifies the local reviewer. There are several instances when using a "Needs Archived" log is appropriate. Here are some example situations that warrant a Needs Archived note.

1 - There is a law enforcement, trespassing or similar issue requiring immediate attention. Occasionally, a geocache is placed in a location that is inappropriate because of security concerns - schools, court houses, or airports among the most common.
2 - You believe that the geocache is missing, and the cache owner has been unresponsive to previous DNF and Needs Maintenance logs.

When a reviewer receives a Needs Archived note he/she will usually:

Post a note to the geocache page in response to the Needs Archived log, providing the owner with an opportunity to fix the problem, and following up  to make sure the issue has received attention from the owner. In cases where there's a legitimate maintenance need like a wet or possibly missing container, but not a trail of evidence that the owner has ignored their responsibility, it is appropriate to give the owner a fair chance to respond.

OR

Do nothing. Some Needs Archived notes are logged purely as a matter of frustration, either because of a personal dispute with the geocache owner or an inability to find the geocache. New geocachers sometimes mistakenly assume that because they cannot find the geocache when their GPS zeroes out, it *must* be missing and therefore should be archived. Other folks simply choose the wrong log option by accident. 

3.7. Stat Bar Customization

The stat bar is a graphic that includes:

  • Your geocaching username
  • Your hide count
  • Your find count
  • A short quote

Insert your stat bar on another website

Copy the HTML of your stat bar and insert it in another website’s HTML.

Customize a stat bar for use on other websites:

  1. Go to your stat bar page.
  2. Choose the geocaching logo or Signal the Frog as your image.
  3. Add a short quote (optional).
  4. Select Generate Stat Bar and review your changes.
  5. Copy the displayed HTML and paste it in another website.

If you just need the URL of your stat bar, copy the relevant part from the HTML (see the red section below).

<a href="http://www.geocaching.com/profile/?guid=457aa896-3133-409e-84fa-169764730e22" target="_blank"><img src="http://img.geocaching.com/stats/img.aspx?txt=Let's+go+geocaching&uid=457aa896-3133-409e-84fa-169764730e22&bg=1" alt="Profile for Signal the Frog"></a>

 

Select another logo for my stat bar

On your stat bar page you can only choose from two logos.

However, a geocaching community member has created the free Statbar Modifier where you can submit and use family-friendly logos for your stat bar. Please refer to RangerFox's Statbar Modifier site for more information.

3.8. Find another geocacher's profile

Find another player

  1. On your Dashboard, select Find another player from the left hand side.
  2. Enter a username or a the first characters of a username.
  3. Select Go.
  4. Pick the username you want to find.
  5. Select Pick a User.

Tip: Find out how to add another player as a friend.

Find the owner of a cache

  1. On the cache page, select the username next to A cache by _____, underneath the cache name.