Chuck Walla: Hello iBeRoberto,
Geocaching HQ uses a calculation called Health Score which rates caches to identify those that might need attention from the cache owner. Emails are sent by Geocaching HQ to the cache owners of low scoring caches to encourage them to check on their caches. To learn more about the Health Score and what can affect your cache's Health Score, I recommend that you read this Help Center article (link).
Please note that in addition to Did Not Find (DNF) logs on the cache, the Health Score also considers a DNF to exist if the Geocaching app is used to navigate very close to a cache, but the cache is not logged as a find. Therefore, your cache may have several DNFs that are not documented or are apparent by looking at the cache page.
Based upon its Health Score, this cache has been flagged by Geocaching HQ as one that may need attention. You should have received an email about this some time ago.
I see no evidence that you have done anything in response to this email. Therefore, I am temporarily disabling this cache until you, the owner, can check on its status. After checking the cache and doing any necessary maintenance, you can click on the “enable listing” button on the top of the cache page to reactivate it. You do not have to contact me to do it for you. Also, please post an Owner Maintenance log after you have checked on your cache.
NOTE: If your cache is actually there, you might consider raising the Difficulty rating on it, as it may be much harder to find than the Difficulty rating shown on your cache page.
Please be aware that if you do not take action to address the issue with your cache within 30 days of the date of this log, or at least post a note to your cache page that you intend to do so, it will be archived at the direction of Geocaching HQ.
Sincerely,
Chuck Walla
Community Volunteer Reviewer
Geocaching.com