Send us an email. Our support team will reply as soon as possible. Fill this form with your Geocaching account information. Your name * Your email address * What can we help you with? * 01. My account 02. Payment questions 03. App/GPS questions 04. Premium membership features 05. Trackables 06. Souvenirs 07. Hide a geocache 08. Find a geocache 09. Appeals 10. Business partnerships 11. Legal inquiries 12. Press Inquiries 13. Geocaching HQ visits 14. Shop Merchandise 15. Events 16. Geocacher disagreement 17. Waymarking / Wherigo / Benchmarking 18. Bug reporting 02. Browser: 03. Operating System: 04. Description of Steps Taken: 13. Geocaching HQ Visits: Geocaching HQ Visit 17. Waymarking / Wherigo / Benchmarking: Waymarking Wherigo Benchmarking 19. Bug reporting: Report a Bug App/GPS questions: Geocaching app - Get started Why can’t I send geocaches to my GPS anymore? How do I download geocaches to my GPS device? I bought Premium, why does my GPS say I am Basic Uploading field notes from a GPS GPS Customer Service Other Appeals: Required Information for Appeal Submission Is This Geocache Publishable? Unable To Get in Touch With Reviewer Other Business partnerships: GeoTours: A blend of tourism and adventure Promotions: Tangible, digital, measurable Distributor/Retailer Request Trackable Tattoo Digital Icon Request Public API Other Events: Mega-Events Donations Other Events Find a geocache: Search for a cache How do I log my first geocache find? How do I add a photo to my log? I found a geocache on private property I found a geocache that needs maintenance Other Geocacher disagreement: Geocacher disagreement Log Deletion Blocking other geocachers from your profile Other Geocaching HQ visits: Hide a geocache: My geocache has not been reviewed Does my geocache meet commercial guidelines? Updating geocache coordinates Remove the Needs Maintenance icon My geocache needs to be archived Geocache adoption Other Legal inquiries: Report a geocache on private property Copyright/Trademark infringement inquiries Logo/Trademark Use Cache page image/text usage Land Manager/ Law upgrade Other My account: Change/update email address Change password Username/password not working Signed up with Facebook; need password Not receiving email Access account settings Change username Disable account Validate account Newsletter preferences Change home coordinates Other Other: Waymarking Wherigo Donations Other Payment questions: Cancel Auto-renewal/ subscription Request a refund Still Basic after upgrade to Premium Why did I receive an email to “Update Billing Information” Other Premium membership features: Instant notifications Lists Offline maps Create a Pocket Query Pocket Query filters Other Press Inquiries: News Articles Other Souvenirs: Didn't get souvenir List of souvenirs Test Category: Test Sub-Category A Test Sub-Category B Trackables: How to log a trackable Missing trackable Need activation code Adoption Custom trackable Other Details Optional Attachment Choose fileNo file chosen 01. My account Change/update email address https://www.geocaching.com/help/index.php?pg=kb.page&id=364 Change password https://www.geocaching.com/help/index.php?pg=kb.page&id=111 Username/password not working https://www.geocaching.com/help/index.php?pg=kb.page&id=367 Signed up with Facebook; need password https://www.geocaching.com/help/index.php?pg=kb.page&id=367 Not receiving email https://www.geocaching.com/help/index.php?pg=kb.page&id=94 Access account settings https://www.geocaching.com/help/index.php?pg=kb.page&id=589 Change username https://www.geocaching.com/help/index.php?pg=kb.page&id=115 Disable account https://www.geocaching.com/help/index.php?pg=kb.page&id=102 Validate account https://www.geocaching.com/help/index.php?pg=kb.page&id=116 Newsletter preferences https://www.geocaching.com/help/index.php?pg=kb.page&id=104 Change home coordinates https://www.geocaching.com/help/index.php?pg=kb.page&id=108 02. Payment questions Cancel Auto-renewal/ subscription https://www.geocaching.com/help/index.php?pg=kb.page&id=734 Request a refund https://www.geocaching.com/help/index.php?pg=kb.page&id=192 Still Basic after upgrade to Premium https://www.geocaching.com/help/index.php?pg=kb.page&id=913 Why did I receive an email to “Update Billing Information” https://www.geocaching.com/help/index.php?pg=kb.page&id=613 03. App/GPS questions Geocaching app - Get started https://www.geocaching.com/help/index.php?kb.page&id=437 Why can’t I send geocaches to my GPS anymore? https://www.geocaching.com/help/index.php?pg=kb.page&id=485 How do I download geocaches to my GPS device? https://www.geocaching.com/help/index.php?pg=kb.page&id=532 I bought Premium, why does my GPS say I am Basic https://www.geocaching.com/help/index.php?pg=kb.page&id=913 Uploading field notes from a GPS https://www.geocaching.com/help/index.php?pg=kb.page&id=548 GPS Customer Service https://www.geocaching.com/help/index.php?pg=kb.page&id=586 Other https://www.geocaching.com/help/index.php?pg=kb.page&id=93 04. Premium membership features Instant notifications https://www.geocaching.com/help/index.php?pg=kb.page&id=184 Create a Pocket Query https://www.geocaching.com/help/index.php?pg=kb.page&id=118 Pocket Query filters https://www.geocaching.com/help/index.php?pg=kb.page&id=261 Lists https://www.geocaching.com/help/index.php?pg=kb.page&id=283 Offline maps https://www.geocaching.com/help/index.php?pg=kb.page&id=818 Other https://www.geocaching.com/help/index.php?pg=kb.page&id=93 05. Trackables How to log a trackable https://www.geocaching.com/help/index.php?pg=kb.page&id=151 Missing trackable https://www.geocaching.com/help/index.php?pg=kb.page&id=397 Need activation code https://www.geocaching.com/help/index.php?pg=kb.page&id=158 Adoption https://www.geocaching.com/help/index.php?pg=kb.page&id=249 Custom trackable https://www.geocaching.com/help/index.php?pg=kb.page&id=828 06. Souvenirs Didn't get souvenir https://www.geocaching.com/help/index.php?pg=kb.page&id=453 List of souvenirs https://www.geocaching.com/help/index.php?pg=kb.page&id=792 07. Hide a geocache My geocache has not been reviewed https://www.geocaching.com/help/index.php?pg=kb.page&id=77 Does my geocache meet commercial guidelines? https://www.geocaching.com/help/index.php?pg=kb.page&id=475 Updating geocache coordinates https://www.geocaching.com/help/index.php?pg=kb.page&id=61 Remove the Needs Maintenance icon https://www.geocaching.com/help/index.php?pg=kb.page&id=404 My geocache needs to be archived https://www.geocaching.com/help/index.php?pg=kb.page&id=56 Geocache adoption https://www.geocaching.com/help/index.php?pg=kb.page&id=54 08. Find a geocache Search for a cache https://www.geocaching.com/help/index.php?pg=kb.page&id=649 How do I log my first geocache find? https://www.geocaching.com/help/index.php?pg=kb.page&id=533 How do I add a photo to my log? https://www.geocaching.com/help/index.php?pg=kb.page&id=544 I found a geocache on private property https://www.geocaching.com/help/index.php?pg=kb.page&id=431 I found a geocache that needs maintenance https://www.geocaching.com/help/index.php?pg=kb.page&id=434 09. Appeals Required Information for Appeal Submission https://www.geocaching.com/help/index.php?pg=kb.page&id=476 Is This Geocache Publishable? https://www.geocaching.com/help/index.php?pg=kb.page&id=78 Unable To Get in Touch With Reviewer https://www.geocaching.com/help/index.php?pg=kb.page&id=74 Illegal Geocache Placement https://www.geocaching.com/help/index.php?pg=kb.page&id=434 10. Business partnerships GeoTours: A blend of tourism and adventure https://www.geocaching.com/help/index.php?pg=kb.page&id=733 Promotions: Tangible, digital, measurable https://www.geocaching.com/help/index.php?pg=kb.page&id=499 Public API https://www.geocaching.com/help/index.php?pg=kb.page&id=735 11. Legal inquiries Report a geocache on private property https://www.geocaching.com/help/index.php?pg=kb.page&id=431 Copyright/Trademark infringement inquiries https://www.geocaching.com/help/index.php?pg=kb.page&id=14 Logo/Trademark use https://www.geocaching.com/help/index.php?pg=kb.page&id=19 Cache page image/text usage https://www.geocaching.com/help/index.php?pg=kb.page&id=578 Land Manager/ Law upgrade https://www.geocaching.com/help/index.php?pg=kb.page&id=266 13. Geocaching HQ visits HQ Visits https://www.geocaching.com/help/index.php?pg=kb.page&id=637 Geocaching HQ Visit https://www.geocaching.com/help/index.php?pg=kb.page&id=637 15. Events Mega-Events https://www.geocaching.com/help/index.php?pg=kb.page&id=86 Donations https://www.geocaching.com/help/index.php?pg=kb.page&id=585 Other Events https://www.geocaching.com/help/index.php?pg=kb.page&id=454 16. Geocacher disagreement Geocacher disagreement https://www.geocaching.com/help/index.php?pg=kb.page&id=483 Log deletion https://www.geocaching.com/help/index.php?pg=kb.page&id=482 Blocking other geocachers from your profile https://www.geocaching.com/help/index.php?pg=kb.page&id=610 Other https://www.geocaching.com/help/index.php?pg=kb.page&id=483 17. Waymarking / Wherigo / Benchmarking Waymarking https://www.geocaching.com/help/index.php?pg=kb.page&id=738 Wherigo https://www.geocaching.com/help/index.php?pg=kb.page&id=172 Benchmarking https://www.geocaching.com/help/index.php?pg=kb.page&id=92 18. Bug reporting Report a Bug https://www.geocaching.com/help/index.php?pg=kb.page&id=254 Return to the top of the page