Looks like the pen magically turned into a surfboard.
Didn't happen to me but it's on a website of "odd customer" stories by customer service representatives called "not always right". Check it out if you want hours of laughs.
Customer: “I’m looking for that movie.”
Me: “We have lots of movies, can I help narrow it down?”
Customer: “No, I want it full sized.”
Me: “I meant, what can you tell me about the movie?”
Customer: “Isn’t it YOUR job to tell ME about the movie?”
Me: “Well, I’ll tell you everything I know about the movie as soon as you tell me which movie you’re looking for.”
Customer: “If I knew which movie I was looking for, wouldn’t I have found it by now? Jeez, the people they hire these days.”