Episode 60: This June, we’re updating our pricing for new subscribers

In this episode, Geocaching HQ’s president and co-founder Bryan Roth discusses upcoming price changes for new Geocaching Premium subscribers. On June 6, 2023, we will increase the prices of Premium membership for new subscribers to $39.99 USD per year or $6.99 USD per month. Prices may vary depending on your local currency and taxes. This change will not affect existing Premium members so long as their membership does not lapse.

You can listen to the episode via this page, or on Apple Podcasts, Google Podcasts, Spotify, or Stitcher. If you use an aggregator to subscribe to podcasts, you can access the RSS feed here.

A full transcript is available here.

Inside Geocaching HQ Podcast
Inside Geocaching HQ Podcast
Episode 60: This June, we’re updating our pricing for new subscribers
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Episode 59: Geocaching goals

Have you set your geocaching goals for 2023? Need some inspiration? We rounded up HQ Lackeys Mackenzie, Alexis, Colin, and Jessie to chat about their geocaching goals and the tips they use to achieve them.

You can listen to the episode via this page, or on Apple Podcasts, Google Podcasts, Spotify, or Stitcher. If you use an aggregator to subscribe to podcasts, you can access the RSS feed here.

A full transcript is available here.

Inside Geocaching HQ Podcast
Inside Geocaching HQ Podcast
Episode 59: Geocaching goals
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Inside Geocaching HQ transcript (episode 59): Geocaching goals

(Link to podcast)

[music]

0:00:12.8 Chris Rock Chalk: Hello, everybody. This is Inside geocaching HQ, a podcast from the people who work at geocaching HQ in Seattle. I’m Chris. My geocaching username is Rock Chalk. I am one of the proud HQ lackeys, and for this episode, I rounded up four of my colleagues to discuss geocaching goals. We are not too far into 2023. Maybe your goals for the year are still undefined, maybe you would like some inspiration or some tips on how to plan on pursuing your geocaching goals. This conversation goes into all of that with a group of people that has a wide range of caching experience, and they’re from all over our company, including the mobile team, legal, community engagement, and community volunteer support. I really enjoyed this talk very much. So let’s get to it with Alexis, Jessie, Colin and Mackenzie, talking about geocaching goals.

[music]

0:01:21.0 Chris: Alright, so we’ve got a nice group of lackeys here with a great range of geocaching experience levels, and I think it’s gonna be a fun conversation about goals, but before we get started with that, let’s introduce everybody and ask your geocaching username and what you do at HQ. And then later, we’ll get into what each of your goals are. And so I’ll start with Alexis, and I thought it was funny when I asked Alexis if she would participate in this conversation, I went to her office one day and started explaining what I had in mind, and after a minute or so, she kind of stopped me and said, “Okay, so this isn’t a legal question?” [laughter] Which made me think I wonder if anybody ever just comes to her office and doesn’t ask a legal question. So Alexis, what do you do at HQ? [chuckle]

0:02:08.7 Alexis: I think Chris gave you a bit of a preview. So I’m on the legal team at HQ, which means, right now, I’m pretty much working on figuring out how to handle the recent privacy and consumer protection laws that have been enacted over the last couple of years, and then a whole bunch of other things, so working with API partners, working with people who wanna load license or logos to use for merchandise they wanna make. And then I’m also a proud member of Team Unicorn, which is an addition to the legal team. It’s the HR learning and development and operations and the facilities. And so we kind of are just a broader operations team at HQ. Oh, and then my username is Sixsilla206.

0:03:04.8 Chris: And where did that come from?

0:03:06.7 Alexis: That is my last name backwards plus the Seattle area code.

0:03:12.1 Chris: Alright, very cool. So I’ll just move from where people sit at HQ. So next will be Colin. [laughter]

0:03:20.3 Colin: Yeah, I’m Colin. My username is Gamecoug. I’ve been at HQ for about a little less than a year now. I’m the Senior Android developer, so yeah, I work towards deploying the new features that we’re all hoping will get you, get everybody, excited about the game.

0:03:38.7 Chris: And how did you come up with Gamecoug as your user name?

0:03:42.5 Colin: Gamecoug is sort of one of my online avatar names. It’s a combination of… I went to the University of South Carolina and I went to Washington State, and so it’s a combination of Gamecock and Coug. And so I figured that’s a fairly unique combination, not a lot of people are Gamecougs, so that’s me.

0:03:58.5 Chris: I never would have put that together, until you explained it. That is a really unique combination there, South Carolina and Washington State. So Mackenzie, how about you?

0:04:09.6 Mackenzie: My name is, or user name is Phoenix48, and I’m on the community engagement team. Specifically, I help with customer service, so anybody that writes into the help center, I help troubleshoot or answer any geocaching-related questions, as well as curate content for social media, making TikToks, planning, blogs for Facebook and Twitter and anything in between.

0:04:36.1 Chris: And where does Phoenix48 come from?

0:04:39.0 Mackenzie: I remember caching for the first time back in 2003 or ’04 in Phoenix when I was visiting my grandparents. And 48 is actually my favorite NAlexisCAR driver’s number. I’m a big Jimmy Johnson fan, so yeah, and Phoenix was the first place I went to a NAlexisCAR race, so double meaning for that.

0:05:01.5 Chris: Wow. These some really cool user name origins. [laughter] My comparison is so simple and lame. [laughter] Jessie, how about you?

[laughter]

0:05:15.8 Jessie: Hi, everyone. My name is Jessie Maxwell. My username is jtcoffee. And at HQ, I’m on the community volunteer support team, and my title is Community Volunteer Support Manager. So what I get to do is support all of the community volunteers, which include reviewers and moderators and translators and mega hosts, even cache owners or even people that come in to visit us here at HQ, and it’s the other half of the community team that Mackenzie’s on and so how I kinda think of it is her team helps draw in a lot of the new players and help them get started, and then once they become deep dives into the community, that’s when our team supports them.

0:06:01.2 Chris: Well, this is great. We’ve got a really nice collection of folks from across the company here, and also a wide range of experiences with geocaching, so I’m really interested to hear how everybody looks at goals for your game play. And I think that’s one of the cool things about geocaching is that you can… When you talk to different people over time, you find that there are so many different ways that people play the game and different motivations for their game play, and sometimes, I’ll hear of something and think, “Oh, I never thought about that before, and that sounds fun to me.” So selfishly, I hope I get some new ideas here. So I’ll start with Jessie, so you’ve been playing geocaching for a number of years. How has your approach to goals changed over time? Can you think back to when you first started and you’ve been playing a long time, so I assume there have been many, many goals along the way.

0:06:56.8 Jessie: There definitely has been. I’m a very goal-oriented person in general, and it has certainly changed over time. I’ve been playing since February 2011. And there are still some things though that call to me now that called to me in the very beginning, which was numbers. I remember I started in February, and then that April, on the 30th, I decided to take my geocaching buddies and find 30 caches on April 30th and I just thought that the symmetry of those two numbers was just the coolest thing. And I made a playlist that was along that theme, and everything we did had to have some sort of 30 related in the day. [laughter] We DNF-ed three of them, which I was okay with because that was near 30 or I it was adjacent to 30. But I remember that day really clearly and how the numbers and things like that have always, always called to me, and so even now when I am working on my challenges for this year, on my little quest, even if it’s not a challenge cache that, I’m working toward, they’re always numbers based. I want a certain number in a certain box to do a certain thing, or I want to increase that number in that box by a certain number or to have them all be a certain number of digits or something like that. So I’m very visually motivated. So on our stats pages, when I can see the results of my efforts, that’s usually what’s deeply motivating for me. [chuckle]

0:08:27.1 Chris: Yeah, it’s funny how sometimes you’ll hear people talk about wanting their calendar grid or their DT grid, whatever, to have a certain shade of color to it. [laughter]

0:08:37.1 Jessie: Oh, yes.

0:08:38.1 Chris: I just think that’s really wild that, that’s something that we… That we kind of grab on to is the shade of… And you’re thinking, there was a time when some designer put together the shade of these things and wasn’t thinking at all about it, [laughter] or at least I really doubt was thinking about how that would someday motivate people in their game play.

0:08:57.7 Jessie: But do all of my squares have a minimum darkness? Absolutely. [laughter]

0:09:05.2 Chris: What about you, Mackenzie? Are you motivated by the shade of different things, or do you have different motivations?

0:09:11.9 Mackenzie: Yeah. I’m not quite at Jessie’s level, to be honest. I haven’t had many geocaching goals until the last two years, once I joined HQ. I tried to do the streak, which I know a ton of people tried to go for, but mentally, for me, it was exhausting and I was not finding joy out of it. So after 30 days, I called it quits, and then decided what made more sense for me was filling my calendar, and just so it has at least a color. It doesn’t have to get to a certain shade yet, but just trying to fill so there’s at least one in every day. And I started that goal last May, and on April 20th, I will have completed it. So I have 24 days left and I’m very proud of myself. So yeah, that is what’s motivating me right now, as well as I have one challenge cache that I have been focusing on for the last year as well. In the Seattle area, there is a challenge cache called Monthly Variety challenge, so I’m getting myself to find specific cache types in that month, and I have one month left. February, I need to get four cache types. So yes, it’s the little things that don’t cause me stress or anxiety, but bring me joy throughout the year, so. [chuckle]

0:10:37.7 Chris: Once you brought up streaks, I realize we could have had a whole episode about streaks and about the psychological impact that they might have on people. I know, for me, when I did my one streak, when I… Fortunately, I thought about it pretty soon after I started caching, so my area had a lot of caches in it, and it wasn’t all that hard to be able to find something every day, or at least find something I could try for every day, but by the end of it, it really did feel like a job, and it wasn’t as much fun. So I’ve never wanted to try to beat that, that one that I had, and then when I hear about people that have gone for years, I just… I guess my hat’s off to them and then I also I’m just like, “Ugh, well.” Again, different strokes for different folks. But Alexis and Colin, have you guys been into the streak stuff as well?

0:11:31.9 Colin: Yeah, when I first started, I did a 45-day streak and I was trying to go for 60 and I got to 45. And I think that Mackenzie and I were overlapped in our streaks. And I was talking about it with her, and she said, yeah, I gave up and I… Probably the next day I was like, You know what? No, this isn’t fun anymore. It’s getting to be work. And so I refocused on some other goals. What about you, Alexis?

0:12:01.0 Alexis: Yeah, I also, I initially tried going. I did a 30-day streak and very similar experience to Mackenzie and Colin, it became more work and just too stressful for me. And so I’ve since also began focusing primarily on filling in my calendar, which didn’t go as well at the beginning, because it was still a little stressful. So I still have some days back in October and November that I have to go back to now. But now I feel like I’ve kind of gotten into the groove and have a bit of a rhythm, and so now, I guess the strategy started to come to together a little bit better. And so now it’s sort of… Because it was so bare in January and then February will be also, I decided, you know what, if I’m already trying to fill in these days, try for a longer streak again because it’s just… I’m gonna have to do it anyway. So I tried to be a lot more strategic about it, so we’ll see how it goes. I’m currently on day 35 of a streak.

0:13:18.6 Chris: Wow.

0:13:19.2 Alexis: But like I said, February is very empty, so if I’m gonna be wanting to fill those in anyway, I might as well try to get the streak accounted for also. So hopefully, people in the area will also be hiding caches that I can use to help me along.

0:13:35.2 Chris: Well, that’s an impressive time to start your streak. ‘Cause in Seattle, in the winter time, it’s sometimes not the greatest time to be out geocaching, so it’s pretty impressive that you picked this time of year to go after that. And as you were talking about, a couple of you were talking about the calendars, it made me think during the pandemic, I got a little bit more into Waymarking, which of course we’re talking mostly about geocaching today, but I’ll mention Waymarking because I also… Which Waymarking, I was trying to fill in the calendar with finding one for each calendar date, and the Waymarking website works different than geocaching and that the… It goes off at UTC time, so if… And in Seattle we’re several hours behind UTC. So I would have calendar reminders to myself, “Okay, today, you need to find a waymark,” and I would find it. But then, maybe forget to log it until evening, 5 or 6 o’clock at night, by which time it’s already the next day, UTC, and you can’t back date it. Anyway, just be glad that you’re not into that yet, but if you ever get into it, know don’t make the same mistake that I’ve made now, multiple times because I’ve got two dates left and I’ve had those two dates for two years because I keep screwing up on those two dates.

0:14:52.3 Chris: So anyway, that was on the side. So let’s talk about how we keep track of these challenges and how you keep track of and how you don’t make the mistake that I did and miss a date or whatever. I have to think, Jessie, that you’ve got some sort of a system that’s just amazing and that we can all learn something from.

0:15:13.1 Jessie: My system ebbs and flows too over time, but I do love a good spreadsheet, and I do love a good piece of graph paper, and I do love a good notebook. And at first, when I started, I really… Again, I really like being visually affirmed for the things that I’m working on. So if I wanted 10 more letter boxes to reach a challenge, I would make that, a little page in a notebook, like 10 little boxes so that I could check them off and then I could remember, have I gotten my… Am I there yet, or am I still… How many more letter boxes do I need? Well, I had it right here in my little notebook and then it was so nice to be able to check them off rather than achieving the 10, I almost achieved one every time, and that snowballed into different pages for different challenges so that I can be really opportunistic. If we have a challenge over here that requires, it’s an older legacy challenge type, certain finds in certain cities and towns through Washington State, and if I am driving around, “Oh, is this one that challenge? I can’t remember,” I can check my notebook and it’s written right there.

0:16:17.9 Jessie: Yes it is in there and it’s a teeny little town that you wouldn’t necessarily even think much existed in there, let alone in geocache, but it was a challenge qualifier. So I had to find something there. And there’s lots of programs that the community has made that help you with these things. And I use my Google calendar when I work on my calendar-related challenges, and I can easily add those things. I have color-coded on the days that I need multis, they’re orange, just like the little icon on the map, so that I can visually look real quick. Okay, a puzzle, a multi, a lab cache, all the different bits and parts and makes it really easy for myself to not miss one of those days because I’ve certainly been there. And the painful thing about calender challenges, is if you miss a day, then that little box just stares at you for an entire year and reminds you of messing with that. That’s how I got started on my streak, as a matter of fact. I was working on my calendar and I needed a bunch of days and I thought, “Oh, man. If I lose a day or if I get turned around, it’s a busy time of year, so I might as well just streak the whole thing. And so I set out to streak 30 days and that turned into three years. [laughter] But once you got the momentum, you can just keep it going.

0:17:37.3 Chris: Wow. Anybody else wanna streak for three years? Colin, you wanna streak for three?

0:17:41.2 Colin: No.

0:17:46.8 Chris: So how do you keep up with the stuff that you’re working on, Colin?

0:17:49.9 Colin: Honestly, I don’t have a very good system. I’m pretty new at geocaching, and for me, my calendar is wide open. If I find a cache tomorrow, that would be the first time I found a cache on January 31st ever in my life, because I have been geocaching for less than a year. Yeah. So I do like the numbers and the symmetry of… The symmetry of numbers sometimes. And I like efficiency. I wanted to get… My goal this summer was to get my 200th find at the geocaching anniversary event. And so I worked towards that, and then I… And actually, I had pause and hold off on some of my, some of the finds to make sure that I got the 200 right on the day. And that was very gratifying to me. I was just thinking that a really fun challenge for this coming year, a nice challenge for this coming year, would be starting on the 1st of March to do 366 days and end on week day. And fill in my whole calendar and also do my full streak. Thinking back on the challenge, on the streak, I don’t know if I’ll stay motivated, but maybe I’ll just make it a sub group challenge to fill in most of my or all of my calendar by League day if it’s not a full streak, so that’s… Yeah, that’s my thought.

0:19:12.0 Chris: Well, as somebody who, like you said, is newer to the game of geocaching, as you’ve been around the community, have there been certain types of goals that have resonated with you as you’ve talked to people, and maybe it’s not stuff that you haven’t pursued necessarily yourself, but kind of sounded interesting to you?

0:19:32.2 Colin: Yes, some of the Fizzy challenges look really interesting as far as many different types of difficulty and terrain rating of a different given type of cache is an interesting challenge to me. And I think that’s something that I’m gonna go for in the future. And right now, I’m just trying to get my foundation. I found that when I was doing my streak, I’d been here for less than two weeks before I started my streak. And then I tried to do it for two months, and I just thought that I felt like my inexperience at geocaching was… I was struggling to get these finds because I was still learning the ropes of game as well, so yeah.

0:20:12.1 Chris: Well, it’s funny you bring up the difficulty terrain grid because I remember when I first started, and I met people in my community who talked about that and they were working on that. And I just thought, “That is so… ” I don’t wanna say ridiculous, but it seems so outlandish, this idea of finding 81 different difficulty terrain squares. And of course, I eventually became hooked on it. I found that to be kind of the case with a number of different types of goals is that I hear somebody else talk about it and I think, “Oh, there’s just no way I’d ever do that.” And then eventually, I’m kinda hooked into it myself. Mackenzie, is that something that you’ve ever found yourself doing that you maybe heard about something and think, “Oh, I would never do that,” and then maybe months later, years later, you’re kind of falling into it, too?

0:21:02.0 Mackenzie: Yeah. Honestly, DT grid, filling that, that will be my next goal. Once I finish my calendar, I’m gonna focus on the last 19 spots I have left on the DT grid, which a lot of them are hard to find. And I’m gonna have to go on a lot more hikes, which I don’t do very often, but I’ve convinced my partner to go on some hikes this summer with me to fill that out. I never really focused on it before at all until I was at HQ, and then talking to everyone. And I want to be on everyone else’s level. I want to understand what they’re talking about when they’re telling me their weekend adventures. [laughter] So yeah, I’d like to join the crowd, I guess.

0:21:50.5 Chris: Well, I’m gonna give you a warning about the difficulty terrain grid because when I finished it, I was with somebody. He helped me find the last one, and then he turned to me and said, “You know, you’re only… ” I forget how many it was, “You’re only six caches away from doing it a second time.” And that is a vicious cycle to go down, I can assure you. Be forewarned. [laughter]

0:22:15.2 Mackenzie: Okay. Maybe I’ll find the last one by myself.

0:22:21.7 Chris: For you, Alexis, is the difficulty terrain something that you’ve gotten hooked into yet?

0:22:27.5 Alexis: Well, it definitely got me motivated to get out and try. We have the deer closet at work and we have some inflatable kayaks. And I’ve been tempted to do it, but I’ve never done it before. So just the scene, those T5’s on my grid just sitting there sad and empty made me motivated to get out there. And I absolutely loved it, and so I got a kayak for Christmas and so I’m already eyeing where I wanna go if the weather starts to warm up, hoping to get in some paddle caches this year.

0:23:11.3 Chris: Well, that’s another great thing about the game and about goals is that maybe you end up doing something that you haven’t done before, or something that has, I don’t know, just maybe seemed outside your comfort level. I just know that’s happened for me. And Jessie, I think you were always kind of an outdoorsy person before you got into geocaching, but are there things that you’ve done since you started playing the game that maybe you wouldn’t have because you were pursuing some sort of a goal?

0:23:43.3 Jessie: Definitely. I was an outside person, grew up playing a lot outside, so doing things like going hiking or paddling were certainly things we did as a family. So it was certainly within my comfort level. And when I learned I could do those things and go geocaching at the same time, and geocaching was an add-on to those already fun things, then that made it really easy. And it was pretty accessible for me to do. I think, just this weekend, I was talking about how something I have not done is dove, done any sort of scuba or diving for a geocache. And I had someone in our community pointed that out to me and offered to help me and make sure that I could check that little box on my list. So that’s certainly something that geocaching will lead me towards, and I would not have done. I think I had never used gear, done a technical climb up a tree before. Certainly just on my own power climbing up a tree, but never with actual gear and ropes and line and everything, and that’s an opportunity that geocaching has given me, for sure.

0:24:53.1 Chris: Oh, yeah. I’m kind of the… I have only done one technical climb and it was geocaching related. Alexis, when you were talking about getting your inflatable kayak, it made me think of years ago when I was driving back home, before I was a lackey, driving back home from an event. And it was a drive through several states, and as I was driving back I was passing through an area and saw all of these T5 caches. And I was like, “Oh, my gosh! Look at all these T5’s.” I was looking at a list, and then I opened up the map and there were all these lakes and streams that had geocaches on them. And I was like, “Oh, my gosh! That looks amazing.” I didn’t own a kayak or anything, but a month later, I did and made plans to come back the next year to try to snag some of those, which I eventually did. But again, I never was a kayaker. I never did any of that stuff. And thanks to geocaching, I’ve got one that I take around every so often, so another good thing about the game.

0:25:52.3 Chris: We haven’t talked yet about the program that we have within HQ, which is a program that encourages lackeys to get more involved with geocaching and sets certain goals for lackeys to try to meet as they’re out caching. I’m curious how that program has affected those of us here in this conversation. For you, Colin, when you came into HQ, is that something that helped to motivate you or helped to kind of direct your attention as you kind of got your feet wet with the game?

0:26:30.1 Colin: Oh, yeah. For sure. Yeah, so I came into HQ with three finds to my name, I think. I had tried it out when I started interviewing and just… And so then yeah, the fact that the company is very openly really wants us all to be geocachers. And it helps me in my normal… My normal life is Android developer, so bug hunts that affect certain people. I found bugs while I was out geocaching that then I wound end up fixing. Then it’s like, “Well, this affects me, it must affect other people, too,” or, “Oh, I have more information about it because I reproduced the issue.” So that’s been great. And yeah, on the 200 day, on the day of the anniversary event, getting 200 finds also leveled me up on the internal. Again, that was a big motivator for me, so for sure.

0:27:23.3 Chris: That’s cool. How about you, Alexis?

0:27:26.1 Alexis: Yeah, absolutely. And I think actually it’s even when my husband learned that it was tied to being able to travel to Megas, he, I think, became more motivated than I was. And so he now is the one who’s actually scouring my statistics and saying, “Okay, you need to get this DT combination over the weekend and then that can combine… Oh, then that’ll be another letter box that you can get.” So he has actually become my primary strategist, and then I’m just the boots on the ground who’s actually actually getting it done, so he’s been extremely helpful in that respect.

0:28:06.3 Chris: Wow, I wish I had one of those. That’s a nice tool to have. [laughter] Mackenzie, how about you? Has the internal program helped you with your geocaching?

0:28:20.1 Mackenzie: It points out things that I wouldn’t necessarily go for. I’ll look and see what it is, and sometimes it’s finding micro-caches. And I don’t typically pick out cache sizes, unless they’re larges. Those ones are fun to find, but I don’t typically look for micros. And so once I get close to something like four more micros or five more smalls, then I will pay more attention to the map and go for those ones first. So that’s pretty fun to change up my style of caching or what I’m looking for, especially since I’m just focusing on filling my calendar. It gets me to look for something specific that day, but then also going out with other lackeys or friends and seeing what they need to complete and helping them, ’cause I know eventually, will help benefit me, too.

0:29:11.8 Colin: I was just gonna say that, yeah, piggy-backing on what Mackenzie said, it helps you with variety. You can get stuck in a rut if you’re just, “Oh, I’ll just go find geocaches. We’ll just keep going after lamppost caches everywhere.” And they’re easy, it fills in my days, let’s finish up my streak. But yeah, we were just talking at lunch today about there’s a gang of caches up in some ravine up north that they’re all weird DT ratings. And it’s like, “Wow, that would be really cool to go up there, and very challenging, and a lot of fun to go with the group.” But everybody’s motivated to do it because that fills it in an odd spot in your DT grid that we all all wanna fill in. Yeah, it helps get you out of your rut and looking for other things. I would’ve never tried an earth cache if not for the internal of the game just because I didn’t know what they’re about and they seemed like lots of work. And I was just in a mood of, “Oh, let’s just go find something else,” but now that I’ve done them, I enjoy them and it’s an interesting learning experience.

0:30:14.3 Chris: Well, I get the sense that we all have maybe a varying degree of how we go about planning, how much work we put into that, how efficient or inefficient it might be. There are a lot of tools out there that people can use besides Jessie I think mentioned spreadsheets and graphs and stuff like that, but GSAK being an authorized developer and Project-GC, I’m sure there are many others, but is there anything… Maybe start with you, Jessie. Are there any tools that you recommend to people that you use, in particularly, that are maybe geocache-specific?

0:30:51.9 Jessie: Yeah, like you said, Project-GC is such a gift of… It even has a link when you look at the needed found dates, so if you’re trying to fill in a certain flavor of your calendar, and then it’ll show you, on a grid, the dates that you need. There’s a button underneath it that automatically links it to your calendar of choice, and so it just makes it so easy if you want to really deep dive and if you want to do that as quickly as possible, or if you’re… Then it’ll show right up like that. For planning trips, I really love Cachetur because it will allow you to add a lot of caches, it will give you some of the information underneath it. Under the list, there will be a map, there’ll be an average DT score, there’s a list of counties that you’ll be finding a list of types of caches, the star ratings for them. All of that kind of stuff that could possibly be a challenge qualifier, if you happen to be building something like that, Cachetur will also tell you how long your trip will be.

0:31:55.0 Jessie: And I know, the folks at my house, absolutely want to know when I will be back from my early morning departure, and something like Cachetur gives you a pretty accurate mapping and therefore a pretty accurate ETA. [laughter] As someone who often is making those texts of, “Well, it looks like I’ll be a little bit later than I said,” it’s nice to at least be accurate when you say when you’ll be home and Cachetur will do that for you.

0:32:28.1 Chris: Well, that’s great. Is there anything else that anyone else uses or things that Jessie already mentioned?

0:32:35.1 Alexis: I primarily just take advantage of the list feature. And then when I go… If I know I have a trip coming up, I’ll then look at what maybe things I wanna target in that area, and then I’ll just add that to my list. And then it’s really helpful knowing that I can download the list and then not worry about the issues with coordinates at the time, so that has been really, at this point, the only tool that I really think advantage of.

0:33:08.7 Chris: I guess that’s a selfish question, for me, because I always hear things that maybe I was aware of a tool before and just didn’t pursue it, and then somebody starts talking about it, like Jessie was here a second ago. And I’m kind of taking notes to remind myself to go check back on something because maybe I tried it once and it didn’t resonate with me right then, but as somebody starts talking about how they’ve used it and had more of a mastery of it, and I realize it could be pretty beneficial to me with my geocaching. Well, we’re starting to run low on time here, so I just wanna go around and ask everybody what’s the immediate, for you, with your goals and or maybe if there’s something down the road that we haven’t talked about yet that is kind of on your mind, and maybe we’ll have some accountability to each other here after we’ve done that. So I’ll start with you, Jessie.

0:34:03.5 Jessie: Yeah, I was thinking about how there’s a balance of when you set a goal of finding a goal that’s really motivating for you, whatever that is. And it doesn’t have to be something that is the most difficult that somebody is doing, or it doesn’t have to be something that nobody’s ever done. But if it gets you outside and gets you excited, and motivates you to go and do some exciting things, then that’s a perfect goal. And also being able to let go of a goal is something that I’ve really worked on as a goal. But sometimes, certainly a few years ago in beginning of 2020, I set out for a lot of different goals that ended up having to be pushed off for a few years or edited to make sense for the time that we had. And it’s okay if you don’t meet a goal, just adjust the amount of time that you wanna do it, or that you wanna have it done in. Or make it so that is a nice balance of fun and challenge for yourself, and that’s how I found the most successful goal-setting for me.

0:35:13.5 Chris: Yeah, that’s some good advice. Mackenzie, how about yourself?

0:35:16.9 Mackenzie: I love everything Jessie just said, and it resignates with me, especially since I started streaks and was finding no joy in it. And so knowing that it’s okay to stop and to do something that brings you joy is really important. I don’t know. I’m just looking forward to getting outside more and doing caches that are outside of the city because I’m strictly a city-cacher, especially since I just moved and now I have a whole new playground in my area. Going to do more hikes and finding… Oh, yeah, I would like to find more Wherigos and virtuals ’cause I don’t do many of those, so I think those would be fun to trigger on my map.

0:36:04.5 Chris: Yeah. Alexis?

0:36:07.1 Alexis: Yeah, so I have two more days to complete my January calendar, so that’s the very immediate goal, and I’m excited. I saw a new cache was posted on my commute route home. Today is taken care of hopefully. Yeah, so then, like I said, I still have way out, November 27th is just going to taunt me for the rest of the year for the full calendar goal. But then kind of what I’ve liked working on this goal is that it then also sort of secondarily helps me to fill in or make more progress unintentionally on potentially other goals. And so I keep hearing about this variety challenge, and so it had been too intimidating for me to try when my find counts were so low in some of the areas. And so I figured once I have a few… Well, a better base, I’ll start looking at challenges like that. And so I think that will be a goal to start looking for, for some of those that feel like a good next level.

0:37:15.1 Chris: Sure. Colin, how about yourself?

0:37:18.9 Colin: Yeah, I’d say my goals are pretty simple at this point. I think that, yeah, filling in as much in my own calendar as possible. I really like the idea of starting on March 1st and doing it, putting in 66-day streak. On the other hand, it just occurs to me that that means that, well, it doesn’t start for another month, so what am I gonna do for the next month? The other thing is that yeah, Washington’s sort of my adopted home, and I think there are something around 10 webcams in Washington State, and I’d like to go get as many of those as as I can. It give you also an excuse to go to areas of the state that you wouldn’t necessarily go otherwise, so that would be really interesting.

0:38:02.3 Chris: Oh, yeah. And I’m a plus one for you going after the whole March 1st to February 29th thing, so I strongly encourage that even though I won’t personally be doing it. But I love the symmetry. You’ve sold me on it. And maybe you’ll sell some of the people who’ve been listening, too. Well, this has been a lot of fun and I’ve gotten some new ideas and some new tools I wanna go look up, and some spreadsheets I need to start. Thanks everybody. This was fun, and really appreciate you all taking part in the conversation.

0:38:33.3 Alexis: Thank you.

0:38:34.3 Colin: Thanks for having us.

0:38:36.3 Jessie: Thank you.

[music]

0:38:40.1 Chris: Thanks again to Mackenzie, Colin, Jessie, and Alexis for joining me to talk about goals. I have even more ideas to work on now as if I didn’t have arguably too many as it was. Hey, if you have an idea for the HQ Podcast, you can email podcast@geocaching.com. We always love hearing from you. And until next time, from all of us at geocaching HQ, happy caching.

Inside Geocaching HQ transcript (episode 58): Product research and design

(link to podcast)

0:00:13.2 Chris: Hello everybody. This is Inside Geocaching HQ, the podcast where we talk about what is happening at HQ in Seattle. I am Chris Ronan. My geocaching username is Rock Chalk. I’m one of the 90 or so lackeys who works at HQ. I want to start by saying thank you for all the nice feedback that we have received about our podcast, especially going back to the geocaching 20th anniversary celebration here in Seattle, where I had the privilege of meeting so many of you in person, and then also got to attend some big events in Europe during the last half of the year, and got to chat with a lot of you about the podcast. Thank you for those comments. Hopefully, we will pump out more episodes in 2023. Today, I’d like to share a conversation with Jessica Randall, who is a senior product designer at HQ. Jessica spearheaded the HQ product team’s research efforts at the 20th anniversary celebration and is just generally very involved with the design and the function of the tools that we use to go geocaching, especially the tools that you find on the geocaching.com website. I learned a lot about what she does during our chat. It’s very interesting stuff. Here is me and Jessica talking about research and design.

0:01:28.9 Chris: Well, before we hit record, I’m going to bring it up again because I thought it was hilarious where you were talking about the interface on your computer has changed or something about one of the programs has changed and how it was so frustrating that the way that it looks is totally different. But that’s what you do. That is your job at HQ is to help decide how things are going to look and make them better and occasionally make changes. When people shake their fist at their computer and say, why did they change it? It was so great the way it was before, it should never change. It should always be the same. You’re one of the ones that is helping to make those decisions. And as you just told me, you know why those changes are made, but even for you, it can be a little bit frustrating sometimes.

0:02:29.8 Jessica: Yes, all the time. Usually. Yeah. I always feel kind of bad for whenever I do have those moments of frustration of like, why did they update it? And I’m like, yeah, there’s a reason. And sometimes it’ll take a while because, you know, change is hard. And like you said, I do this for a job and I understand it, but yeah, change is hard because you get into those mental models of just where things are. People don’t realize that eventually you don’t really think about it. It’s just sort of your, yeah, it’s a mental, your brain muscle that has been created and you just kind of go. So yeah. So when things change, it’s kind of like, oh, why? Like for example, it was the system settings in my Mac OS that changed. It used to all be icon based and now it seems to be list based. And so I haven’t, I just got introduced to it. So I haven’t played around to understand the exact reason of why I’m guessing less clicks.

0:03:29.8 Jessica: And eventually it will be so ingrained in you that when it changes again someday, you’ll say, wait, they changed it. Why did they change? Exactly. Yeah. It’s always the way that products kind of go is they’re always changing. And so yeah.

0:03:47.9 Chris: Well, before we get any more into it, I haven’t said your name yet, Jessica, and I will say it in the intro that I’ll record before this, but, uh, let’s, let’s just first start with what’s your title at HQ and what does your title mean at HQ?

0:04:01.3 Jessica: I’m a senior product designer, part of the product team. I work primarily on the website. So geocaching.com and what I do is I help support two dev pods, uh, team one and team SOS. And I work with them to come up with features for the web, um, either enhancing them, changing them or just greenfield projects. I work very closely with our product managers for those two teams, specifically, uh, Sven and Pooja. I help research and do discovery on those kinds of features and really get to understand the users.

0:04:44.1 Chris: And so for, and so for people that might not be familiar with the structure at HQ, I think we’ve talked about it in past podcasts with, with other people, but you mentioned dev pods. What is it? What is a dev pod? I mean, and you don’t have to go into each person’s role or, or anything, but it’s, it’s various technical skills, correct? And as you mentioned, you’re primarily working on the website of things. And then I assume there’s also a designer who’s working on the mobile side of things as well.

0:05:15.0 Jessica: Yeah. So developer or engineer pods usually consist of just maybe a handful of engineers, front end and backend and a QA person to help kind of whenever we’re doing releases, a product manager is usually assigned to one developer pod and they kind of just work with them on that certain platform. And then yes, we have a designer on our mobile team and we have a designer specifically for adventure lab, um, developer pod. And we just kind of work primarily with them. That helps kind of keep our mindset into the platform that we are in charge of. As far as design wise, um, we help of course, the designers, uh.

0:06:02.1 Jessica: We are, we talk to each other throughout the process and kind of help each other in our different sort of platforms.

0:06:10.1 Chris: One of the reasons that I wanted to talk to you and there were a lot of them, but back when we had the 20th anniversary celebration here in Seattle, back in August, there was a booth at the celebration where you and some other folks from the product team were asking questions. So that, that just made me think that it would be fun to talk about research and how the product team uses research in developing new products and new tools and all of that stuff. So when I first came here, I think that my thoughts about research or tools at HQ with the website or the app as a player, because I was a player before I came here was I would have assumed that HQ builds something, whether it’s a website tool or an app tool, and then they test it. They go out and just ask people what they think of it, and then they change some things or not. And then they release it to everybody. And then I got here and I found out that’s not exactly the way that it works. There’s quite a bit that goes into it before you even think about building something.

0:07:15.0 Chris: The research of it, though, where does it start? But before we get into all the methods, like when do you start thinking about research and what you’re going to be trying to learn from the people that are part of that research process?

0:07:27.0 Jessica: So that’s a great question. I would say it’s happening every day. We’re always thinking about what to research, but really when we get an idea from a product manager saying, hey, we have this idea for a new feature or this new additional detail on the website, then that goes into kind of research mode right from the get-go as far as discovering. So we are the people that are going to ask all the questions. So who is this for? Why are we showing it? What will our community get out of showing this or adding this feature? And so then we work with the business to kind of define what their thoughts are. So who is our user base? Is this new users? Is this existing user? Is this for everybody? Usually when they say everybody, we will try to get them to pinpoint that more down because it’s hard to build for everybody. That’s when we start scouring. I go through forums, I go through our social media feeds and kind of start generating the community feedback as far as what that specific maybe feature that we’re talking about. If it’s a greenfield project, we will look into which is something completely brand new that maybe we haven’t done on either the website or mobile.

0:08:48.9 Jessica: That then goes into what are other products doing out there that is similar. So we research other products, we research what the community is saying, and then that starts getting us into even more of like, okay, so do we have a specific user base? So experienced players who go out like once, at least once a week. So that could be a specific user base that we’ll focus on. Sometimes we create surveys to try to get those different kinds of users out. So then we can reach out and do certain kinds of other research elements such as user interviews, prototype testing. But again, this research going back and we started and we call it the discovery phase of every project. And that can depend, the length of that discovery phase is dependent on the project that’s being asked for us to look at. If it’s something we are already kind of in the know, or if it’s something we’re just improving, that would be probably a small discovery, maybe a week or two. Whereas if it’s a brand new kind of feature or something that is a workflow that our community uses like on the regular, such as, for example, like the logging flow or the cash submission process, those things are going to be a bigger discovery because, A, I’m always going to say if it’s a workflow that’s used often, we need to tread lightly in the sense of we don’t want to mess something up for the folks, for our community.

0:10:27.2 Jessica: And so, yeah, but we are always have sort of research in the brain as far as working with our data team to get that quantitative data out so we can find where, what the website or the platforms are using that helps us feed into figuring out the why people are doing it. So our data teams gives us like what they’re doing and then product design and research, we’re trying to figure out why or how or how to do it better.

0:10:57.7 Chris: So using the HQ event as an example from back in August, what kind of things are you hoping to learn? And then can you give us any examples of things that you did learn when you come out of an event like that where you’ve got a whole lot of people, a whole lot of very experienced geocachers that see your sign and they say, okay, I’ll play.

0:11:20.7 Jessica: Yeah. So the 20th anniversary celebration, having that product booth was something that I really wanted to have. I was kind of the initiator of that and the driver of that booth. We went through a lot of different iterations as far as what the goal of having that booth was, like what type of research, what level of research did we want? We knew that the people that were going to be coming to the 20th celebration were more experienced players that just tends to be kind of that regular mega event attendee. And so we wanted to kind of take that into factor. But one of the things after kind of syncing with the whole product team, we wanted to make sure that it was fun. We wanted to get the community involved to get them to a little bit of insights into what we do as far as it comes to research. We wanted to introduce ourselves. I wanted to get all of the product team out in front of the community and say, Hey, this is us. If you have feedback, come talk to us. So those were kind of factors that went into the activity. So we had three whiteboards up with post-its and markers at tables with like three big questions.

0:12:33.6 Jessica: One of them being, where do you see geocaching in the next 20 years? The goal for that question was to get an understanding of how the community thinks of geocaching in the next 20 years. And so it was really fun to go through all of those post-its and just kind of see where people aligned. The other big thing about that 20th celebration booth was seeing.

0:13:01.9 Jessica: How the product team worked. It was really fun to see a group of geocachers at the whiteboard and I saw some of them like staring and reading the different post-its. And that was part of why I wanted people to see what other people’s ideals were because it’s so big, this community, we play this game so differently. So it was a good idea versus having just an online, Hey, submit this online. And then that was just us. So seeing this group of geocachers pointing at the post-its and kind of laughing, I went over to them and I asked, Hey, what’s on your mind? And they’re like, I just think it’s so funny that this post-it right here says, get rid of challenge caches and somebody had written on it plus one.

0:13:48.1 Jessica: And then they pointed to a post-it like two different post-its, one posted down and it said more challenges, more challenges. And that was just so funny. And they’re like, there’s so many of these. And I was like, yeah. And I looked at them and I laughed and I said, cool, I’m going to do this. And I was like, I looked at them and I laughed and I said, welcome to the product team. That is something that is we, with all of the feedback, we are always on this sort of, everything’s sort of on the spectrum of like, we want more, we want more versus we want less, we want less. And so it’s just really fun. And that was one of the things that I was hoping and having those conversations, it did come out of like, look at all these things that are contradicting each other on these post-its. And that was really fun. The other big goal for that booth was really just again, to introduce the product team, but then to have people sign up to be participants in future research effort. We are always looking for people to be like, Hey, we want to help you in the future.

0:14:50.3 Jessica: Get prototypes, participate in interviews, which consist of phone calls or just interviews like video conferences. And so, yeah. And so we got a good list of that and it was a lot of fun. And I definitely want to do it again in the future.

0:15:06.5 Chris: From a product standpoint, as you have those conflicting ideas and sometimes completely just diametrically opposed to each other, how does the team try to sort all of that out and try to come up with useful information, as opposed to just throwing your hands up and saying, well, half of them agree, half of them disagree, flip a coin, I don’t know.

0:15:32.9 Jessica: That’s one thing that we struggle with. And really, that’s when we start looking into the details of possibly who said that, what kind of user are they, what kind of bucket as far as a persona that we put them in? Are they the everyday cashier? Are they the once in a month cashier? Are they new to the game? Have they been in the game the last 15 years? So those are the different factors, because then we can start bucketing the information that they’re giving us into sort of an archetype that then we can consider. That’s why I say, when we start a project, we need to define who we are planning this specific feature or detail to, because that helps us go into our kind of personas and be like, okay, this is for this person. But now we’re, and then the other thing that we look at is patterns. Like how many times is this happening? What’s the overall feeling of it? It’s kind of a push, a push-pull kind of thing when it comes to those sort of contradicting, but it goes into our bucket of just like, okay, we got this noted.

0:16:39.4 Jessica: Not everybody wants this, but maybe some people do. So then that is something that we can then think about the placement of that information. Maybe it’s not important to everybody. So it’s lower on the page, that kind of stuff. So all of this is very dependent on exactly what we’re talking about project wise, but it all kind of goes into our backlog of knowledge and just, we knowed everything. Like all of those post-its from the whiteboards activities got digitized, brought into three different software programs, and now we’re getting tagged as far as like, how might we categorize this? And so that goes into our ongoing research that goes into exactly what we do with a poll survey. And all of that information is sort of bubbled up as we then plan our roadmaps and our backlogs. From a design and a research standpoint, do the folks working on Google products or the folks working on widgets have very similar concerns that you have when you’re approaching geocaching stuff and the product team has? And then are there things that are, again, just very specific to geocaching and you wouldn’t hear about this at other places.

0:17:57.5 Chris: So yeah, I would say there are common elements to all product teams in all products that are same. Change is hard. Technical stuff needs to be updated. We’re always dealing with sort of technical debt or even design debt. When you can just real, real quick technical debt and design debt, because that’s a term that took me a little bit to learn. Maybe just give somebody a real quick definition of what those things mean.

0:18:23.0 Jessica: So technical debt is usually when you start off with a code base and then you are growing as we have grown in 22 years, but some of our code is old and we just have never gone back to update it. So that creates technical debt that eventually we will need to go back and update our code. So that way we are staying scalable and able to improve over time. And then design debt is sort of that similar stuff. If we had from 20 years ago, our website looks completely different than it does today. And, but we’re still, we weren’t able to just kind of update all of the designs across the board. We’re just doing this slowly. So that’s technical debt or that’s design debt. Every product has that. I would say that is not unique to anybody. And those are things that contribute to our backlog. A lot of the time, some folks in all, you know, users of all products don’t necessarily understand that. And so that’s going to be hard because it’s like, why did you change this versus that? And it could be because there’s a technical debt or a design debt that we needed to do it in order for us to improve going forward.

0:19:34.9 Jessica: So I would say that all those aspects are kind of similar to products and the design teams. There are so many different ways of playing this game. It’s unique to geocaching.

0:19:47.4 Jessica: But it’s also such a benefit because the community can pick and choose their own adventure of like, if they don’t like this cache type, they can go ahead and hide that in their filters and not have to kind of address that. So we kind of have to consider when we’re updating certain workflows of different of these different sort of non main, you know, going out, finding a geocache, logging it, those main work paths, we have to kind of realize that there are some people that aren’t going to like this. And how do we make sure that that isn’t something that’s going to be intrusive to the game? Like, as far as like, if this is an aspect that they like it, like to play, we don’t want to shove it in their face. We want to make sure that it’s something like, okay, they can kind of ignore that easily. And so that’s something that is also unique to geocaching.

0:20:38.0 Chris: You’ve been here for how many years now at HQ?

0:20:41.0 Jessica: So I have been here since 2019. So just over three.

0:20:45.5 Chris: And I know you’ve been to besides the HQ event, you’ve been to other mega events, you’ve you’ve been in the community. How has your approach or your I don’t know, this kind of a big question, but the ways that you look at design and research? Do you feel like they’ve they’ve changed over time as you’ve met people and kind of gotten to because I just feel like the geocaching community is so unique. And we talked about the worldwide aspect of it. But then also just people play the game so differently from person to person, even within the same region, I feel like it must take it must take time to get a handle on that. And so I think that’s a great question. But do you think that it’s it’s it’s it’s it’s it’s it’s it’s it must take it it must take time to get a handle on that for a for a person in a role like yours?

0:21:25.2 Jessica: Yes, I am learning every single time I talk to a player, I learned something new. And it’s just it’s such an interesting thing. Like I learned different spots on the website that I still haven’t even explored. Into a few mega events now. And I enjoy talking to the community because like you mentioned, everybody plays differently and it’s so, it’s great. Like I’m always jotting things down or I have my phone and I’m always like, Oh, I’m listening to you. I’m just writing what you’re talking to me about down because all of this kind of goes into my research effort. And when I get back from mega event or I come back and I just have like a notebook of things that I either learned or things I need to look into. And then just again, different little avenues of like, Oh, this player likes this certain aspect. And if I’ve like asked them, Hey, can I reach out to you later? I kind of jot that down. So that way I can kind of go and deep dive into that conversation a little bit, um, more, especially when I know that projects are coming and I hear certain people talk about this one aspect that I’m like, Oh, there’s a research project or there’s a project coming, let me kind of reach out to them later.

0:22:45.9 Jessica: So yeah, those are kind of one of the things that I do at mega events. It’s just more of that listening and jotting that down, not really changing over time. I know when I, from 2019 to today, the one thing that I have learned is to not expect the same thing from anybody. Cause they’re all going to just say or play differently. And so that’s just been really fun. When I talk to anybody from the community is just like, okay, cool. How do you play and what sort of aspect do you play? And then I try to like put them together with other people that maybe I’ve talked about and like, Oh, okay. Well, they sort of are on this same path, except then they go this way. Um, and then they divide. And so it’s just really fun and interesting to hear all the different ways that people play. And that’s one of my favorite things to kind of do to talk to the community and figure out.

0:23:40.5 Jessica: There’ve been times when I’ve talked to people on the product team and they’ve talked about how they have a prototype for a change on the app or something on the website and they feel pretty good about it and they put it in front of users and then the users use it in a totally different way than they imagined. And I would think that would be exciting, but also maybe a little bit frustrating if you thought you, you thought you had this figured out and now you’re gonna have to change it around a little bit. You’ve, you’ve probably seen that happen a number of times, haven’t you?

0:24:12.4 Jessica: Oh yeah. It happens a lot, a lot more than not. Um, when we design, we design with this project in mind and how might we solve this, but we are not our end users. Even if we do play the game and we love the game, we still do not consider ourselves the end user because we’re in a different mindset than our actual players because of the fact that we design this, we are like, oh yeah, we know that this goes to this and this happens, but that doesn’t mean that our, our actual users know that. So it is always just such a interesting and fun thing to see a user use our prototype completely differently because sometimes how they would suggest or how their work around to our prototype just makes our, our job a little bit easier. Cause then we’re like, oh, okay, here’s another option. And how might we like follow that path? And then here, you know, at one test, we have this with every test. We sort of have a research goal in mind of like, okay, this is what’s it’s going to move. Does that, is that valid or not? And so when we come out of a test and we have 10 more additional questions, to me, I love it.

0:25:33.7 Jessica: Some people don’t, especially when we’re trying to quickly do things. But to me, whatever insights that we gather in a test is always going to help our end user and make a product better. To me, it’s worth it every single time.

0:25:48.8 Chris: Well, as you’re going through and you’ve been describing your role and research at HQ, I’m just mentally tallying up all the different skills that are involved, both technical and non-technical. And I’m curious if somebody wants to be a product designer, wants to do the sorts of things that you do.

0:26:10.1 Chris: What kind of skills do you think a person has to have? And both, again, like I said, both technical, but also from a mindset standpoint, it feels like you also have to have a lot of flexibility and curiosity and stuff like that. So what are the skills that come to your mind that are most important for what you do?

0:26:31.8 Jessica: Curiosity is number one. I think feeling the need to always ask questions, the answer of why, what, who, I think that makes a great product designer. That means you are curious about what they’re doing, why they’re doing it. I think communication, being able to talk to somebody and being able to listen to somebody is really big and listening without listening to actual, to hear an answer and be able to kind of consume that information. And also just understand that, you know, all feedback is good feedback, even if it’s bad, it still gives you insight into what’s going on. The other, another big thing would just, yeah, to just want to solve problems. That’s one of the reasons why I love doing this is I love solving people’s problems. I love being able to make something a little bit better for a person. So just wanting that is a good skillset, you know, having, you know, all of the technical, you know, having design a background or having research background. Research is really hard, especially sometimes when you’re hearing, you know, something that you designed for the last, you know, three months and you’re seeing somebody struggle with this prototype and saying bad things, you know you kind of have to just be like, this is like why I said, you never fall in love with a design.

0:28:05.5 Jessica: A design is always going to be able to be improved and just knowing that that’s one of the things and having fun, being able to kind of think outside of the box, because maybe introducing something completely wild will help you ideate or iterate more, more generate more feedback, generate more ideas and yeah, being able to collaborate, that’s another huge skill that I think a product designer needs. Being able to talk to all the different teams. One thing that I always say is I may like have the background and the degrees in design and research, but I think everybody has. Ideals that are great and we can consider. So I love creating workshops with different folks to get their kind of thoughts and even though they’re usually like, I’m not a designer, I’m like, that’s okay, you know what you like and I want to know what that is.

0:29:05.1 Chris: Well, this has been awesome. I’ve really enjoyed this and I could talk about it for a lot longer, but you’ve got things to design and feedback to consider. So I’ll let you go and do that. But thanks. This was a lot of fun.

0:29:20.1 Jessica: Yeah. Thank you so much. This was really fun. And yeah, I could talk about this all the time also.

0:29:25.3 Chris: So I’m sure if people see you at the next mega or is it like, I’m sure you’ll be able to take a look at the next mega or some other event. You will have your ears open. I’m sure I will look for the purple hair.

0:29:35.7 Chris: That was Jessica Randall, a senior product designer at geocaching HQ. Hope you enjoy that as much as I did. As always, the invitation stands to send us an email. If there’s something you would like to hear on the podcast, the address is podcast at geocaching.com or when you see me at an event or out on your ideas for our podcast, I hope the new year gets off to a great start for you. And that your fines are plentiful and your DNFs few in 2023 from me and Jessica and all the other lackeys at geocaching HQ. Happy caching.

Episode 58: Product research and design

In this episode, senior product designer Jessica R. talks about her role on HQ’s Product Team and how the team’s work shapes your experience on Geocaching.com.

You can listen to the episode via this page, or on Apple Podcasts, Google Podcasts, Spotify, or Stitcher. If you use an aggregator to subscribe to podcasts, you can access the RSS feed here.

A full transcript is available here.

InsideGeocachingHQ_Podcast
Inside Geocaching HQ Podcast
Episode 58: Product research and design
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